Closed Bug 1703550 Opened 4 years ago Closed 3 years ago

Blank page displayed on my.gopetplan.com

Categories

(Web Compatibility :: Site Reports, defect, P3)

Firefox 89
Unspecified
Windows 10

Tracking

(firefox89 affected)

RESOLVED FIXED
Tracking Status
firefox89 --- affected

People

(Reporter: oanaarbuzov, Unassigned)

References

()

Details

Attachments

(1 file)

Attached image StandardvsDisabled.png

Environment:
Browser / Version: Firefox Nightly 89.0a1 (2021-04-06)
Operating System: Windows 10 Pro

Prerequisites:
ETP - Standard enabled.

Steps to reproduce:

  1. Navigate to https://my.gopetplan.com/login
  2. Observe the page.

Expected Behavior:
Page content is displayed.

Actual Behavior:
Page is blank.

Notes:

  1. Screenshot attached.
  2. The issue is not reproducible with ETP disabled.

Hm, I can't get this site to work even when disabling ETP. Chrome works fine, though. I'm not sure this is really an ETP issue. Tim, can you give this a quick try?

Flags: needinfo?(tihuang)

Yeah, I cannot make the site working as well. However, it loads from time to time which is irrelevant to ETP.

Flags: needinfo?(tihuang)

Ok, I think that means that the breakage must come from somewhere else. Oana, maybe you could try running this in mozregression to figure out if it broke recently? This may be hard if it happens intermittently but maybe you're lucky and some old version works reliably.

No longer blocks: etp-breakage
Component: Privacy: Anti-Tracking → Desktop
Flags: needinfo?(oana.arbuzov)
Product: Core → Web Compatibility
Summary: Blank page displayed on my.gopetplan.com with ETP - Standard enabled → Blank page displayed on my.gopetplan.com

I've created a clean profile, and it seems that the issue is reproducible regardless if ETP is enabled or not.

Tested with:
Browser / Version: Firefox Nightly 89.0a1 (2021-04-15)
Operating System: Windows 10 Pro

I've performed mozreggression but could not get the results:

  • if I run: mozregression --launch 2020-03-28 - the page content always load
  • if I run: mozregression --launch 2021-04-14 - the page content never loads
  • if I run: mozregression -g 2020-03-28 -b 2021-04-14, the good build sometimes loads and sometimes doesn't and the same goes for the bad build.

Johann Hofmann do you have better luck?

Flags: needinfo?(oana.arbuzov) → needinfo?(jhofmann)

Sorry I don't really have time to try to reproduce this unless it's an issue with ETP :)

The web compat team might be able to triage this.

Flags: needinfo?(jhofmann)

Needs Triage.

Flags: needinfo?(raul.bucata)
Flags: needinfo?(oana.arbuzov)

The issue seems to be fixed, the page loads now regardless of the ETP - status.
https://prnt.sc/1ju01mx

Tested with:
Browser / Version: Firefox Nightly 92.0a1 (2021-08-05)
Operating System: Windows 10 Pro

Status: NEW → RESOLVED
Closed: 3 years ago
Flags: needinfo?(raul.bucata)
Flags: needinfo?(oana.arbuzov)
Resolution: --- → FIXED
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