Closed Bug 1710030 Opened 4 years ago Closed 3 years ago

Update the "Firefox hangs or is not responding page"

Categories

(support.mozilla.org :: Knowledge Base Content, task)

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: gsvelto, Unassigned)

Details

There's a couple of things we could change in this page.

  • For starters we can certainly remove the "Firefox hangs while playing Flash videos" section given that Flash isn't a thing anymore
  • If Windows Error Reporting pops up the "The application is not responding" dialog we can instruct the user on how to collect a user-mode minidump and send it to Mozilla developers for analysis, see my comment in this bug for an example

(In reply to Gabriele Svelto [:gsvelto] from comment #0)

There's a couple of things we could change in this page.

  • For starters we can certainly remove the "Firefox hangs while playing Flash videos" section given that Flash isn't a thing anymore

I updated https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding and removed the "Firefox hangs while playing Flash videos" section. Thanks for bringing it up.

  • If Windows Error Reporting pops up the "The application is not responding" dialog we can instruct the user on how to collect a user-mode minidump and send it to Mozilla developers for analysis, see my comment in this bug for an example

Your second suggestion seems too technical for most Firefox users since the KB is written for a general audience rather than one very familiar with computer techniques and terminology [1] but feel free to submit a revision to the article [2] and it will be reviewed.

[1] https://support.mozilla.org/en-US/kb/about-knowledge-base#w_audience-scope-of-the-knowledge-
[2] https://support.mozilla.org/en-US/kb/edit-knowledge-base-article

Closing ticket.

Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → FIXED
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