newly downloaded mails lost after system crash

RESOLVED EXPIRED

Status

MailNews Core
Networking: POP
--
critical
RESOLVED EXPIRED
16 years ago
9 years ago

People

(Reporter: Alex Gontmakher, Assigned: Navin Gupta)

Tracking

(Blocks: 1 bug, {dataloss})

Trunk
x86
Windows XP
dataloss

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

16 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.1) Gecko/20020826
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.1) Gecko/20020826

After opening the mail, I pressed the "Get Msgs" button. During the downloading
of the messages, my system unfortunately crashed.

When booting back again, I found that the messages have not been stored on the
local inbox, and they have been deleted already from the server.

This happened, to my opinion, because the mail donload engine issued a command
to remove messages to the server without making *absolutely sure* that the mails
have been written down.

I'm not sure that Windows has any APIs to check that file writing has succeeded,
but I find it more or less a must.

Reproducible: Didn't try

Steps to Reproduce:
1. Open the "Mail&News" window
2. Download new mail (POP)
3. Crash the machine
4. Reboot and behold! The messages are gone

Actual Results:  
The new messages are nowhere to be found.

Expected Results:  
In such a case, the messages should be somewhere - either locally or at the server.
I would say that in case of doubt, there should be preference to have the mail
duplicated rather than having it missing in both places.

Updated

16 years ago
Keywords: dataloss

Comment 1

16 years ago
This happens whenever Mozilla is at fault of a crash (that forces a reboot). 
After a reboot, Mozilla behaves as if was installed for the first time. 
Settings, preferences, and stored files (mail, bookmarks, etc) are gone.  Don't
know what causes this but it's a nasty bug.  This has happened on my Win98/2000
machine.

Comment 2

15 years ago
i to have seem this bug on mozilla for windows 95

Comment 3

15 years ago
I've seen this Bug @ MacOSX+POP3 i thought it was gone, changed (to be secure)
ti IMAP now I have the Problem under Win XP. The Computer chrashes and the mails
are gone (have to be downloaded again)

Updated

14 years ago
Blocks: 237647
Product: MailNews → Core
This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
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The latest beta releases can be obtained from:
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This bug has been automatically resolved after a period of inactivity (see above
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Status: UNCONFIRMED → RESOLVED
Last Resolved: 13 years ago
Resolution: --- → EXPIRED
Product: Core → MailNews Core
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