1714723 - Version 89.0 (64-bit) breaks Netflix

Status: RESOLVED WORKSFORME

(Core :: Audio/Video: GMP, defect)

Description

[Don Holeman]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:89.0) Gecko/20100101 Firefox/89.0

Steps to reproduce:

I attempted to watch a video on Netflix by clicking on the video whie using the Netflix website - not the Netflix desktop app.

Actual results:

Popup appears with Netflix error message F7121-3078 "Pardon the interruption. Looks like your browser is no longer supported. Please install the latest version to continue watching".

Expected results:

Video should have commenced.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Audio/Video: GMP' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Comment 2

[Francesco Lodolo [:flod]]

Can you provide more info on your system? That error shouldn't be displayed with Firefox 88+ and the updated version of Widevine

• Open about:support (type about:support in the address bar then press enter)
• Use the Copy raw data to clipboard button
• Click the Attach New File button in this bug, paste the content of your clipboard in the File textarea, add a description in the field below and then click Submit at the bottom.

Comment 3

[Don Holeman]

Attachment: output of about:support

as requested

Comment 4

[Francesco Lodolo [:flod]]

Thanks, hopefully the triager for this component will be able to help with this information.

    "media.gmp-widevinecdm.autoupdate": false,
    "media.gmp-widevinecdm.lastUpdate": 1582166864,
    "media.gmp-widevinecdm.version": "4.10.1582.2",

For the me the version is 4.10.2209.1, not sure if that's what causing it. Maybe, in the meantime, try to manually check for updates in about:addons (Plugins section)?

Comment 5

[Alastor Wu [:alwu]]

You have to update your Widevine to 4.10.2209.1 because Widevine has deactivated all old CDMs. Turn on media.gmp-widevinecdm.autoupdate and restart the Firefox to see if the version updates.

Comment 6

[Don Holeman]

Thanks for this advice. I updated Widevine to 4.10.2209 by setting the autoupdate from flag from .false to .true and restarting Firefox. I successfully tested viewing a video at Netflix so this solved my problem.

Is the autoupdate flag supposed to be set .true by default?

Comment 7

[Bryce Seager van Dyk [:bryce] (he/him) - Not reading bugmail]

Is the autoupdate flag supposed to be set .true by default?

Yes, it should be. That pref reflects the value set in about:addons -> plugins -> Widevine plugin's manage menu -> Allow automatic updates. So setting the pref will change the value in plugin menu and vice versa.

Comment 8

[Jim Mathies [:jimm]]

(In reply to Don Holeman from comment #6)

Thanks for this advice. I updated Widevine to 4.10.2209 by setting the autoupdate from flag from .false to .true and restarting Firefox. I successfully tested viewing a video at Netflix so this solved my problem.