1726920 - Depuis la mise à jour aujourd'hui, Firefox augmente sans cesse l'utilisation de la mémoire jusqu'à son maximum en quelques minutes quand j'ouvre "paramètre" et ne réagis pas en l'ouvrant

Status: RESOLVED DUPLICATE of bug 1642415

(Firefox :: Untriaged, defect)

Description

[[e-mail]]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0

Steps to reproduce:

J'ai du fermer mon firefox, il ne réagissais plus (normalement je le laisse ouvert 24h/24 7 jours semaines sans problèmes. Je l'ai fermer car il utilisais 5-6 Go de mémoire. Il a fait sa mise à jour du 17 Août. ensuite ré-ouvert! J'ai voulu aller voir mes mots de passe dans paramètres, mais dans paramètres il ne réagissais pas (au ralenti). j'ai remarquer il montait en mémoire avec mon "process explorer". j'ai fait un "shut down" pour le ré-ouvrir. il a ouvert normalement, j'ai été encore dans "paramètres" et il faisait là même chose.. j'ai attendu plus longtemps et sans regarder! après plusieurs minutes il prenait la totalité de ma mémoire 32 GO! Je n’ose plus ouvrir "paramètre".

Actual results:

J'ai du fermer mon firefox, il ne réagissais plus (normalement je le laisse ouvert 24h/24 7 jours semaines sans problèmes. Je l'ai fermer car il utilisais 5-6 Go de mémoire. Il a fait sa mise à jour du 17 Août. ensuite ré-ouvert! J'ai voulu aller voir mes mots de passe dans paramètres, mais dans paramètres il ne réagissais pas (au ralenti). j'ai remarquer il montait en mémoire avec mon "process explorer". j'ai fait un "shut down" pour le ré-ouvrir. il a ouvert normalement, j'ai été encore dans "paramètres" et il faisait là même chose.. j'ai attendu plus longtemps et sans regarder! après plusieurs minutes il prenait la totalité de ma mémoire 32 GO! Je n’ose plus ouvrir "paramètre".

Expected results:

J'ai du fermer mon firefox, il ne réagissais plus (normalement je le laisse ouvert 24h/24 7 jours semaines sans problèmes. Je l'ai fermer car il utilisais 5-6 Go de mémoire. Il a fait sa mise à jour du 17 Août. ensuite ré-ouvert! J'ai voulu aller voir mes mots de passe dans paramètres, mais dans paramètres il ne réagissais pas (au ralenti). j'ai remarquer il montait en mémoire avec mon "process explorer". j'ai fait un "shut down" pour le ré-ouvrir. il a ouvert normalement, j'ai été encore dans "paramètres" et il faisait là même chose.. j'ai attendu plus longtemps et sans regarder! après plusieurs minutes il prenait la totalité de ma mémoire 32 GO! Je n’ose plus ouvrir "paramètre".

Comment 1

[:Gijs (he/him)]

This isn't a security issue. Looks like a duplicate of bug 1642415 at first glance, but someone will have to obtain more details.

Comment 2

[Francesco Lodolo [:flod]]

Could you provide more information on your system?

• Open about:support (type about:support in the address bar then press enter)
• Use the Copy raw data to clipboard button
• Click the Attach New File button in this bug, paste the content of your clipboard in the File textarea, add a description in the field below and then click Submit at the bottom.

Comment 3

[[e-mail]]

Attachment: Here the information you need! merci

Comment 4

[Clara Guerrero ( Need Info Brindusa Tot Please)]

Hi!
It would help us if you can provide a memory report from about:memory, here are the steps for you to get it:

In the URL bar type about:memory and press enter
Click ""Measure and save"" (optionally with ""anonymize"" checked to hide URLs, although this will likely make it more difficult for us to figure out which site, if any, is causing the leak)
Save the memory report somewhere
Attach the report to this bug

Also it would help us a lot if you could reproduce this issue on our latest Nightly build, it can be downloaded from here: https://nightly.mozilla.org/
Then capture a performance profile using
https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Profiling_with_the_Built-in_Profiler
https://perf-html.io/
Please also note that this add-on works only on FF Nightly, so that means you need to be able to reproduce the issue on Nightly first.

Comment 5

[Francesco Lodolo [:flod]]

Thanks. It looks like your build is in French, but you also have installed the French language pack.

Can you go to about:addons, Languages (Langues) tab on the left and uninstall the French language pack, then open Preferences again?

Comment 6

[[e-mail]]

Attachment: memory-report.json.gz

Hello, I use same site than before, for long time, just when i open "parameters" now from last update 2-3 days ago i do when i restart Firafox! they start to freeze "parameters" and grow non-stop the memory use thru 32 Go in around 5-7 minutes.

Comment 7

[[e-mail]]

(In reply to Clara Guerrero from comment #4)

Hi!
It would help us if you can provide a memory report from about:memory, here are the steps for you to get it:

In the URL bar type about:memory and press enter
Click ""Measure and save"" (optionally with ""anonymize"" checked to hide URLs, although this will likely make it more difficult for us to figure out which site, if any, is causing the leak)
Save the memory report somewhere
Attach the report to this bug

Also it would help us a lot if you could reproduce this issue on our latest Nightly build, it can be downloaded from here: https://nightly.mozilla.org/
Then capture a performance profile using
https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Profiling_with_the_Built-in_Profiler
https://perf-html.io/
Please also note that this add-on works only on FF Nightly, so that means you need to be able to reproduce the issue on Nightly first.

The link developper.mozzila is not work (page not found). i will try second one.

Comment 8

[[e-mail]]

(In reply to Clara Guerrero from comment #4)

Hi!
It would help us if you can provide a memory report from about:memory, here are the steps for you to get it:

In the URL bar type about:memory and press enter
Click ""Measure and save"" (optionally with ""anonymize"" checked to hide URLs, although this will likely make it more difficult for us to figure out which site, if any, is causing the leak)
Save the memory report somewhere
Attach the report to this bug

Also it would help us a lot if you could reproduce this issue on our latest Nightly build, it can be downloaded from here: https://nightly.mozilla.org/
Then capture a performance profile using
https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Profiling_with_the_Built-in_Profiler
https://perf-html.io/
Please also note that this add-on works only on FF Nightly, so that means you need to be able to reproduce the issue on Nightly first.

I try "Perf-html.io" i open before capture, all web page im husing when is happen the problem. i start performance and open "paramètres" and all look great, no problem leak memory! with Nightly. (but just add-on and theme i not installed). And for saving performance and share here! i not sure the way to do that!

Comment 9

[[e-mail]]

(In reply to Francesco Lodolo [:flod] from comment #5)

Thanks. It looks like your build is in French, but you also have installed the French language pack.

Can you go to about:addons, Languages (Langues) tab on the left and uninstall the French language pack, then open Preferences again?

Hello, i uninstall French pack, (without restart Firefox, still french), and return to preference "paramètres" and now no leak memory and not freezing too!

i'm not sure for me if is this pack! the problem, but now is look work great now!

Thanks to all! and if we can know where come the problem! i will evitate that! if i can know!

Merci bien tous!

Comment 10

[Francesco Lodolo [:flod]]

Thanks, then it's indeed a known bug (bug 1642415).

The language pack is not needed, since you already have a French build.

Comment 11

[[e-mail]]

Just to give some more information! i try in ticket 1642415, the file test on link: https://bugzilla.mozilla.org/attachment.cgi?id=9160409
Is the Test French LP. Yesterday to try if can resolv the problem! before yesterday i not use this file! i'm not sure if is french pack translate (but look like that). but this pack not resolved my problem.

Comment 12

[Francesco Lodolo [:flod]]

(In reply to [e-mail] from comment #11)

Just to give some more information! i try in ticket 1642415, the file test on link: https://bugzilla.mozilla.org/attachment.cgi?id=9160409
Is the Test French LP. Yesterday to try if can resolv the problem! before yesterday i not use this file! i'm not sure if is french pack translate (but look like that). but this pack not resolved my problem.

I don't understand, didn't you solve the problem in comment 9?

You shouldn't install the attachment in the other bug, that was there to replicate the issue at the time, it's not a solution.

Comment 13

[[e-mail]]

Yes it solved! but this pack of french language, i'm not sure if is the file i try sunday to resolve problem? and Sunday i not resolved with the file i install. Now if i remove the file i put sunday! is not suppose to be solved the problem! because the problem came from the automatic updated! Because i not install french pack normally! Firefox came in french normally in setting or when they detect my windows language!