1729134 - Addition of Related Documents to KB article Description no longer works

Status: NEW

(support.mozilla.org :: Knowledge Base Software, defect)

Description

[Alice Wyman]

The Related Documents feature for KB articles no longer works. Although the article Description section still has a "Related documents" field and typing into this field will generate a list of other articles, it is not possible to select one of these articles as a related document. This is the case both when creating a new article or when a reviewer edits an existing article. Additionally, I can no longer find any KB articles with "See also" related document links.

Comment 1

[Alice Wyman]

Given that bug 1203537 was an unresolved issue in the past with no indication it would be fixed, my suggestion is to remove the "Related documents" field from the article Description and consider this to be a removed feature.

Comment 2

[Alice Wyman]

(from comment #0)

I can no longer find any KB articles with "See also" related document links

I found a number of articles with See also links, now called "Related Articles". They're at the very bottom of the page, underneath the credits , after the Volunteer image and Learn More link. Here are some articles:
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection
https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them
https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
https://support.mozilla.org/en-US/kb/storage

I can edit the article Description "Related documents" section to remove related articles but I can't add new related documents.

Comment 3

[Alice Wyman]

X-Ref https://github.com/mozilla/sumo/issues/986 can't add related docs in kb edit page