1731438 - Crash in [@ @0x0 | iwprn.dll | <T>] (InfoWatch Device Monitor)

Status: RESOLVED WORKSFORME

(External Software Affecting Firefox :: Other, defect)

Description

[Toshihito Kikuchi [:toshi]]

Bug 1704276 has blocked iwprn.dll <= v6.9.11.360, but the newer versions v6.10.x.x and v6.11.x.x still cause crashes.

Crash report: https://crash-stats.mozilla.org/report/index/4632b8c0-7213-4607-8317-686ec0210908

Reason: EXCEPTION_ACCESS_VIOLATION_EXEC

Top 10 frames of crashing thread:

0  @0x0 
1 iwprn.dll iwprn.dll@0xfd5b0 
2 ntdll.dll <unknown> 
3 ntdll.dll RtlDosApplyFileIsolationRedirection_Ustr 
4 xul.dll mozilla::detail::EventQueueInternal<16>::GetEvent xpcom/threads/EventQueue.cpp:99
5  @0xfffffffffffffffd 
6 ntdll.dll LdrpFindLoadedDllInternal 
7 xul.dll PrintfAppend<char>::append xpcom/string/nsTSubstring.cpp:1196
8 mozglue.dll mozilla::PrintfTarget::vprint mozglue/misc/Printf.cpp:1085
9 nss3.dll <unknown in nss3.dll> 

Comment 1

[Toshihito Kikuchi [:toshi]]

Sent an email to the technical support on https://infowatch.com/company/contacts.

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

Since the crash volume is low (less than 5 per week), the severity is downgraded to S3. Feel free to change it back if you think the bug is still critical.

For more information, please visit auto_nag documentation.

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

Closing because no crashes reported for 12 weeks.