Closed Bug 1739409 Opened 3 years ago Closed 3 years ago

Mozilla Firefox Account blocked for security matters

Categories

(Cloud Services :: Server: Firefox Accounts, defect)

Product:
Cloud Services
Component:
Server: Firefox Accounts
Version:
Firefox 94
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: mail, Unassigned)

Details

User Agent: Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:94.0) Gecko/20100101 Firefox/94.0

Steps to reproduce:

Mail server was down - account got blocked

Actual results:

Mail server was down - account got blocked

Expected results:

Account should not have been blocked - email is up again and works.

I am still logged in into my Mozilla account on my phone, however I can't progress from there as I won't receive an email to verify myself with a code likely due to the issue above.

Hi there, it looks like Firefox Accounts received bounces from the email address associated with your Bugzilla account and I've cleared these bounces for you which should unlock your account. Could you please add accounts@firefox.com to your address book and try signing in again? Thanks!

That solved it. Many thanks!

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → FIXED
You need to log in before you can comment on or make changes to this bug.