1743432 - The contact details form is not present at hrv.co.nz with ETP set to STRICT

Status: NEW

(Web Compatibility :: Privacy: Site Reports, defect, P3)

Description

[Raul Bucata]

Attachment: Screenshot_5.png

Environment:
Operating system: Windows 10 PRO x64
Firefox version: :Firefox Nightly 96.0a1 (2021-11-29) (64-bit)

Preconditions:
ETP set to STRICT
Clean profile

Steps to reproduce:

1. Navigate to: https://www.hrv.co.nz/book-a-service.
2. Scroll the page.
3. Observe the result.

Expected Behavior:
The contact details form is present.

Actual Behavior:
The contact form is not present.

Notes:

• Not reproducible with ETP set to STANDARD
• Works as expected using Chrome
• Screenshot attached

Comment 1

[Thomas Wisniewski [:twisniewski]]

It seems the site breaks on the blocking of this tracker script: https://analytics.clickdimensions.com/ts.js

We might be able to shim this with SmartBlock.

Comment 2

[Thomas Wisniewski [:twisniewski]]

No, I was wrong. The form is actually HTML content hosted on the tracker's CDN, embedded directly as an iframe, which is being blocked. So even if we shim the tracker script, we're still stuck. The best we can probably offer here is to detect attempts to load the static content and let users opt into seeing it.