Netflix gives you the error code F7121-3078 even if you're the newest version.
Categories
(Web Compatibility :: Site Reports, defect)
Tracking
(Not tracked)
People
(Reporter: 09majohnson, Unassigned, NeedInfo)
Details
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:94.0) Gecko/20100101 Firefox/94.0
Steps to reproduce:
I went to Netflix then started to watch something but it gave me the error code F7121-3078 meaning that my version was unsupported even though i was on the newest version of FireFox.
Actual results:
Netflix gave me an error code saying that my version of FireFox (94.0.2) was unsupported
Expected results:
I should have just been able to watch something without en error code
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Comment 1•3 years ago
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How is this a bug in Firefox code and not in Netflix' detection of browsers?
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Updated•3 years ago
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Comment 2•3 years ago
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This is probably impossible to diagnose as-is.
Without better steps to reproduce, it could be a zillion of things, not much we can do here. Looking for the error code
https://help.netflix.com/en/node/109144
It means that the version of Mozilla Firefox you're using on your computer is no longer supported. Follow these steps to fix the problem.
I wonder if it's because of "Windows NT 6.1".
Firefox 95 will be released very soon 2021-12-07, but if it's because of Windows version, that would not solve the issue.
Let's check on Bugzilla. Ah maybe a glitch of Netflix. See Bug 1743954
Description
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