1745426 - The pop-up screen bug after update

Status: RESOLVED INCOMPLETE

(Core :: Privacy: Anti-Tracking, defect, P3)

Description

[İsmail Sarı]

Attachment: actual.jpg

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:95.0) Gecko/20100101 Firefox/95.0

Steps to reproduce:

(1) The customers add some items to their shopping card.
(2) On the payment step choose the 3D secure option.
(3) The 3D text pop-up screen shows white area without input field.

It works with Firefox 93.0 and below versions.

Actual results:

The 3D text pop-up screen shows white area without input field.

Expected results:

The customers must be able to input SMS code in to the field which is in the pop-up.

Comment 1

[İsmail Sarı]

Attachment: expected.jpg

Comment 2

[Sergey Galich [:serg]]

:İsmail Sarı thank you for filing this bug.

I'm removing security flag because this is not a security senitive bug.

:timhuang can you take a look please, I'm guessing this is something you can help with?

Comment 3

[Tim Huang[:timhuang]]

Hi İsmail,

Could you disable the ETP protection to see if the problem was solved? You can disable the ETP protection by using the shield icon. Also, is it possible for you to provide the information in about:support to help us with debugging this issue?

Comment 4

[İsmail Sarı]

Hi Tim,

The same thing happening when I set with Strict under Enhanced Tracking Protection.
You can see the informations that I provide to you on the attachment.

Comment 5

[İsmail Sarı]

Attachment: report1.txt

Comment 6

[İsmail Sarı]

Attachment: report2.txt

Comment 7

[İsmail Sarı]

Do you have any idea about this bug? It is only way to achieve this problem is return to 93.0 version. This method is not efficient. We need to have urgent support.

Comment 8

[Hani Yacoub, Desktop QA]

I couldn't find any item with a button to add to my cart, all products have just some description info. I'm not sure if you were using semak.com.tr or other url.
Please provide a direct URL to a product so we could add it directly to cart in order to try to reproduce the issue.

Could you please try to see if the issue occurs in troubleshoot mode. Here is a link that can help you do that: 
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Thanks.

Comment 9

[İsmail Sarı]

(In reply to Hani Yacoub from comment #8)

I couldn't find any item with a button to add to my cart, all products have just some description info. I'm not sure if you were using semak.com.tr or other url.
Please provide a direct URL to a product so we could add it directly to cart in order to try to reproduce the issue.

Could you please try to see if the issue occurs in troubleshoot mode. Here is a link that can help you do that: 
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Thanks.

Dear Hani

Thanks for your reply. I tried to continue payment step in troublesoot mode. There is no any problem on this mode.
You can't try this bug on our B2B commerce site without login cridentials.

Here the latest status about the issue;

Working conditions;
-Version 93.0 and below
-In all version with troubleshoot mode.

BR,

Comment 10

[Hani Yacoub, Desktop QA]

If the problem does not happen in Troubleshoot Mode, the most likely cause is an extension, theme or hardware acceleration. See this article for solutions: https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Thanks.

Comment 11

[İsmail Sarı]

(In reply to Hani Yacoub from comment #10)

If the problem does not happen in Troubleshoot Mode, the most likely cause is an extension, theme or hardware acceleration. See this article for solutions: https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Thanks.

One more time. The system works with old versions of Firefox. (93.0 and below)
It has happened after Firefox update.
How can I compare the version differences such as theme options.

Comment 12

[Ryan VanderMeulen [:RyanVM]]

Hi İsmail, can you please try to narrow down a regression range using the mozregression tool? Given that the ability to reproduce the issue on our end is limited by the ability to log in to the site, any help you can provide with that on your end will make it easier to get this bug in front of the right people.
https://mozilla.github.io/mozregression/

Comment 13

[Ryan VanderMeulen [:RyanVM]]

Closing this as incomplete due to lack of response from the reporter and inability on our end to reproduce. Feel free to reopen the bug if clearer STR become available.