Firefox permanently stuck in white windows on version 97
Categories
(External Software Affecting Firefox :: Other, defect, P2)
Tracking
(Not tracked)
People
(Reporter: bajiir, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.82 Safari/537.36
Steps to reproduce:
Freshly install firefox and have it "refresh" to remove add-ons and previous data. First launch is fine, when closed Firefox executable remains open in Task Manager; actually it spawns 6 executables of the same name one of which uses 150(ish)mb of RAM while the others are around 5mb. If you close the biggest one it finally closes Firefox.
Subsequent openings of Firefox has white windows that don't display any data or information whatsoever; only "Help-About" window of Firefox shows anything, any other including "Settings" are blank.
Actual results:
Blank windows are persistent on subsequent openings of Firefox. Removing of all add-ons does not help. Only changing to 98beta got me around the problem in version 97. It put me on the beta channel which I don't want to be on but it gives me a functional Firefox again (since Firefox won't let me downgrade to a previous version and use my profile which is stupid).
I am submitting this on Chrome since I was messing with Firefox to ensure it worked in the mean time.
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Comment 1•3 years ago
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The Bugbug bot thinks this bug should belong to the 'Core::Widget: Win32' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.
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Updated•3 years ago
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I m having this same exact issue, it has made Firefox completely unusable for me, and have started using an alternate browser even though I prefer to use Firefox. Can I rollback to a previous version somehow? I also have Webroot installed as it's my company policy and can't stop or remove it.
I do have Webroot, I removed the plugin for Webroot and disabled it in Webroot but it doesn't make any difference.
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Comment 5•3 years ago
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(In reply to bajiir from comment #4)
I do have Webroot, I removed the plugin for Webroot and disabled it in Webroot but it doesn't make any difference.
It sounds like you may not have completely uninstalled Webroot, which may not be enough to avoid this issue. You are most likely running into bug 1752466, which Webroot is currently investigating and fixing on their end.
I'm going to close this as duplicate of bug 1752466 for now, but please let me know if you continue to encounter this if you were to uninstall Webroot.
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Updated•3 years ago
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Description
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