1755145 - Version 97 completely destroyed Firefox

Status: RESOLVED DUPLICATE of bug 1752466

(External Software Affecting Firefox :: Other, defect)

Description

[Marcel]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:96.0) Gecko/20100101 Firefox/96.0

Steps to reproduce:

Updated to version 97

Actual results:

Firefox stopped working. Opens on a blank page, Impossible to even open settings page, new tab not working, many Firefox processes will accumulate in the tasks manager. At first, web sites would not open, I thought I had a DNS problem, but Chrome and Edge had no issues. I have that problem on two machines so far. I tried removing and reinstalling Firefox, tried repairing Firefox, removed all Mozilla related folders, cleaned up the registry of anything to do with Mozilla, reinstalled version 97, same exact problem. The only solution was to revert to version 95 adn 96. This am, on a machine that was reverted to version 96, somehow Firefox updated itself, despite the setting to only inform of update being selected. Again, nothing worked, removed it and tried reinstalling Firefox 96. Now it ask to create new profile, and when I tried to log in to sync, it cannot find my account and ask me to create a new account.

Expected results:

Firefox should just behave normally, now it is totally destroyed.

Comment 1

[Robert Longson [:longsonr]]

Do you have WebRoot SecureAnywhere installed?

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Networking' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Comment 3

[Marcel]

(In reply to Robert Longson [:longsonr] from comment #1)

Do you have WebRoot SecureAnywhere installed?

Yes I do.

Comment 5

[Marcel]

I am not using Windows 11 and I do not have that KB installed, so this is not a duplicate iussue since the environment is different.

Comment 6

[Robert Longson [:longsonr]]

Well how about removing/disabling webroot protection anyway and telling us if that fixes it because it's that software that has a bug, not Windows itself.