1755236 - Firefox either does not open at all or is broken if it does load

Status: RESOLVED DUPLICATE of bug 1752466

(External Software Affecting Firefox :: Other, defect)

Description

[lara.baker96]

Attachment: infinite-loading.JPG

Steps to reproduce:

Double clicked on Firefox icon to open it.

Actual results:

It either hangs in the background as open processes or if it does open nothing is accessible. If it does open and I try to load a website it loads infinitely without ever loading the site. Same with opening any Mozilla tools, they do not open.

Expected results:

The window should open and if I try to load a website or open tools it should load.

Comment 1

[lara.baker96]

Attachment: background.JPG

Stuck in background process

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Disability Access APIs' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Comment 3

[Robert Longson [:longsonr]]

Do you have WebRoot SecureAnywhere installed?

Comment 4

[lara.baker96]

(In reply to Robert Longson [:longsonr] from comment #3)

Do you have WebRoot SecureAnywhere installed?

I do, but it is managed as an administrator so I do not have access. I did see it was flagged in the update as Unresolved

Comment 5

[Robert Longson [:longsonr]]

I'm afraid there's a bug in that software that breaks Firefox. The developers of WebRoot SecureAnywhere are trying to fix it.