Crashes caused by HP printer drivers
Categories
(External Software Affecting Firefox :: Other, defect, P3)
Tracking
(Not tracked)
People
(Reporter: gsvelto, Unassigned)
References
(Depends on 1 open bug)
Details
(Keywords: crash)
Crash Data
Crash report: https://crash-stats.mozilla.org/report/index/ed28c02f-66b7-4f85-82ba-d66840220324
Reason: EXCEPTION_ACCESS_VIOLATION_READ
Top 1 frames of crashing thread:
0 hp1100gc.dll hp1100gc.dll@0x00000000000980a5
This is an HP printer driver crashing Firefox, the comments are pretty much unanymous. There's more similar signatures so I'll add them too.
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Reporter | |
Updated•3 years ago
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Reporter | |
Comment 1•3 years ago
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Adjusted the crash signatures to include the 25 most common instances of this.
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Reporter | |
Comment 2•3 years ago
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This is another third-party-induced bug that I feel it would be worth addressing if someone has the spare cycles. The volume is not high but since it happens during a specific activity (printing) it's likely that the impact on user is disproportionately large for this specific use-case.
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Comment 3•3 years ago
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Nothing actionable here unless we do some major printing overhaul to get that done from a Utility Process. We can roadmap this but I'm not convinced the crash volume warrants S2.
Description
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