Closed Bug 1773776 Opened 3 years ago Closed 3 years ago

I can’t access my account need 2fa turned off so I can reset it up.

Categories

(Cloud Services :: Server: Firefox Accounts, defect)

Product:
Cloud Services
Component:
Server: Firefox Accounts
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: coytodd, Unassigned)

Details

User Agent: Mozilla/5.0 (iPad; CPU OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/102.0.5005.87 Mobile/15E148 Safari/604.1

Steps to reproduce:

Entered password and it keeps asking me for 2FA I don’t believe I set this up

Expected results:

Turn off 2fa and reset account so I can reset up account.

The Bugbug bot thinks this bug should belong to the 'Cloud Services::Server: Firefox Accounts' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Component: Untriaged → Server: Firefox Accounts
Product: Firefox → Cloud Services

What account? https://accounts.firefox.com/settings ? In that case, see https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → INVALID
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