1774541 - Send a single email for needinfo requests

Status: NEW

(bugzilla.mozilla.org :: Email Notifications, enhancement, P3)

Description

[Marco Castelluccio [:marco]]

Bugzilla is sending two emails in case of a needinfo, which seems unnecessary. Can we send only one to reduce the amount of bugmail?

Comment 1

[David Lawrence [:dkl]]

• When needinfo'ing someone who does not currently have a role in the bug, add to the recipient list.
• Add additional content at the top of the normal bug mail that says the user has been needinfo'ed and what steps need to be taken by the user.

Question: Should we do this for all flag requests generically as needinfo internally is just another flag.

Comment 2

[Emilio Cobos Álvarez [:emilio]]

Yeah, I don't see why needinfo? would be different from other flag fwiw.

Comment 3

[Botond Ballo [:botond]]

One thing that's useful about the current approach is that needinfo requests can be filtered into a separate folder from other bugmail by checking for "needinfo requested" in the subject.

It would be nice to retain the ability to filter needinfo request bugmail into a separate folder (it doesn't have to be in the exact same way, it could be via X-Bugzilla-Header or something else).

Comment 4

[David Lawrence [:dkl]]

In an attempt to get my work load down to a manageable amount, I am un-assigning some bugs from my list. In the future when I assign a bug to myself, it will mean I am actively working on it and has become a priority. This action doesn't mean you bug will not be addressed, but will reassessed as time allows. Please comment if this is not acceptable. Thanks.