1777195 - Startup Crash in [@ eoppbrowser.dll | DispatchHookW] - ESET

Status: RESOLVED WORKSFORME

(External Software Affecting Firefox :: Other, defect)

Description

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

This crash had been existing for some time but got more frequent in the last few months.

Firefox 101: ~300 crash reports
Firefox 100: ~250 crash reports
Firefox 97, 98, 99: ~175 crash reports

98% of the crashes are being observed with 32-bit builds of Firefox. Windows 7 is the predominant platform 80%). More crash reports

Crash report: https://crash-stats.mozilla.org/report/index/258dee87-b32b-4b0e-87e1-0706f0220629

Reason: EXCEPTION_ACCESS_VIOLATION_READ

Top 9 frames of crashing thread:

0 eoppbrowser.dll eoppbrowser.dll@0x0000ab33 
1 eoppbrowser.dll eoppbrowser.dll@0x00009719 
2 eoppbrowser.dll eoppbrowser.dll@0x0000ff91 
3 eoppbrowser.dll eoppbrowser.dll@0x000112f6 
4 eoppbrowser.dll eoppbrowser.dll@0x00009517 
5 user32.dll DispatchHookW 
6 user32.dll fnHkINLPCWPRETSTRUCTW 
7 user32.dll __fnINLPWINDOWPOS 
8 ntdll.dll KiUserCallbackDispatcher 

Comment 1

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

The mentioned crash report has the following ESET modules loaded:
eOppBrowser.dll 1.0.67.0
eplgBrowser.dll 1.0.131.0

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

Since the crash volume is low (less than 5 per week), the severity is downgraded to S3. Feel free to change it back if you think the bug is still critical.

For more information, please visit auto_nag documentation.

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

Closing because no crashes reported for 12 weeks.