1777977 - Google's Documents page gets stuck in infinite loading after selecting the Stay on page option at the Alert prompt

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect)

Description

[Rares Doghi, Desktop QA]

Attachment: DocsLoadsForever.mp4

Found in

• Firefox 104.0a1 (2022-07-04)

Affected versions

• Firefox Nightly 104.0a1
• Beta 103.0b4
• Release 102.0 (64-bit)

Affected platforms

• all

Steps to reproduce

1. Reach gmail.com and login.
2. Reach the documents/sheets or slides page.
3. Delete any document and select Move to Trash at the prompt.
4. As soon as the Delete Prompt closes try to open any other file.
5. Select the Stay on page option at the Alert prompt.

Expected result

• User should be able to select and open any other file.

Actual result

• The page becomes unresponsive and remains stuck in infinite loading.

• Please note that Clicking the Refresh button will resolve this issue, otherwise the page will remain in infinite loading.

• This issue also occurs in Google Chrome. Might be a Third party issue on Google side.

Comment 1

[Masayuki Nakano [:masayuki] (he/him)(JST, +0900)]

I confirmed that this is reproducible even in Chrome. I think that it's a bug of Google Document etc, so we should contact google.

Comment 2

[Calin Tanase]

Attachment: google docs.mp4

I was not able to reproduce this issue on the latest Nightly. No prompt was shown upon deleting the document. Rares, can you please take a look and give us an update?

Tested on:
Operating system: Windows 10
Browser/Version: Firefox Nightly 111.0a1 (2023-01-30)

Comment 3

[Rares Doghi, Desktop QA]

Hi @Calin I can no longer reproduce this issue because Google seems to have dropped the Delete Confirmation prompt, now it just removes the file without warning. Should We close this one as Works for me ?

Comment 4

[Calin Tanase]

Sure, lets close it as worksforme for now. We can reopen it any time if the issue reoccurs.