1779182 - The content on support.ringcentral.com is in a loading loop with ETP set to Strict

Status: NEW

(Core :: Privacy: Anti-Tracking, defect, P3)

Description

[Calin Tanase]

Attachment: Ring Central Support.png

Environment:
Operating system: Windows 10
Firefox version: Nightly 104.0a1 (2022-07-11) (64-bit)

Preconditions:
ETP set to STRICT
Clean profile

Steps to reproduce:

1. Go to: https://support.ringcentral.com/article/Enable-or-Disable-VLAN-on-Polycom-Phone.html
2. Observe the page

Expected Behavior:
The content loads correcly.

Actual Behavior:
The content is in a continuous loading loop.

Notes:

1. Screenshot provided
2. Reproducible in Private mode with both Standard and Strict ETP
3. Not reproducible in Normal mode with ETP set to Standard

Comment 1

[Thomas Wisniewski [:twisniewski]]

The page seems to work fine if requests to https://rc.my.salesforce.com/services/apexrest/SCApi/v1/knowledgeRestService are allowed. Unfortunately this is not shimmable, as it provides the data the page uses to render the article.