Closed Bug 1786404 Opened 3 years ago Closed 5 months ago

business.help.royalmail.com - Unable to select the address based on the postcode

Categories

(Web Compatibility :: Site Reports, enhancement, P2)

Product:
Web Compatibility
Component:
Site Reports
Type:
enhancement

Tracking

(Webcompat Score:2, Webcompat Priority:P2, firefox139 fixed)

Status:
RESOLVED FIXED
Milestone:
139 Branch
Project Flags:
Webcompat Score 2
Webcompat Priority P2
Tracking Flags:
Tracking Status
firefox139 --- fixed

People

(Reporter: ksenia, Assigned: twisniewski)

References

(
URL
)

Details

(Keywords: webcompat:needs-contact, webcompat:site-report, webcompat:sitepatch-applied)

User Story

platform:windows,mac,linux,android
impact:site-broken
configuration:general
affects:all
branch:release
user-impact-score:200

Attachments

(1 file)

Bug 1786404 - remove UA override for business.help.royalmail.com; r?denschub
48 bytes, text/x-phabricator-request
Details | Review

Let's add an override for royalmail to fix an issue with address drop down selector. We can add it for desktop only as the drop down UI doesn't seem to work on mobile in either Chrome or Firefox.

See a comment from Tom for more details https://github.com/webcompat/web-bugs/issues/109070#issuecomment-1223068367

As all affected forms are located on these urls, the pattern could be: https://business.help.royalmail.com/app/webforms/*:
https://business.help.royalmail.com/app/webforms/stampsenquiries
https://business.help.royalmail.com/app/webforms/keepsafe

(I've found a form with a similar UI here https://www.royalmail.com/business/shipping/online-mail-supplies/apply and it works as expected in Firefox without UA change. )

Type: defect → enhancement

This is shipping in Firefox 106 via bug 1776675.

Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → FIXED
See Also: → 1830203

Reopening this one, since we're now tracking the status of webcompat issues with interventions differently.

Status: RESOLVED → VERIFIED
Status: VERIFIED → REOPENED
Keywords: webcompat:needs-contact, webcompat:sitepatch-applied
Resolution: FIXED → ---
Severity: -- → S2
User Story: (updated)
Webcompat Priority: --- → P2
Webcompat Score: --- → 6
Component: Interventions → Site Reports
Keywords: webcompat:site-report
Priority: -- → P2
Summary: Add and override for business.help.royalmail.com → business.help.royalmail.com - Unable to select the address based on the postcode
Webcompat Score: 6 → 3
Webcompat Score: 3 → 2

This URL now redirects to https://help.royalmail.com/business/s/, which is a new layout where I can't find the original issue. Let's remove our intervention.

Assignee: nobody → twisniewski
Pushed by twisniewski@mozilla.com: https://hg.mozilla.org/integration/autoland/rev/3976830a3aca remove UA override for business.help.royalmail.com; r=denschub,webcompat-reviewers

https://hg.mozilla.org/mozilla-central/rev/3976830a3aca

Status: REOPENED → RESOLVED
Closed: 3 years ago → 5 months ago
status-firefox139: --- → fixed
Resolution: --- → FIXED
Target Milestone: --- → 139 Branch
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