Express VPN Extension is not working in Firefox under Ubuntu 22.04
Categories
(Firefox Build System :: Third Party Packaging, defect)
Tracking
(Not tracked)
People
(Reporter: fezzi23, Unassigned)
References
(Blocks 1 open bug)
Details
Attachments
(4 files)
Screenshot from 2022-08-23 09-42-11.png
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:105.0) Gecko/20100101 Firefox/105.0
Steps to reproduce:
I did install Firefox under Ubuntu 22.04 LTS and want to use the Express VPN Extension. But it is not recognizing the installation. Even when I use the non SNAP version the extension isn't recognizing that Express VPN is installed.
The extension in Chrome is working fine as it should.
Actual results:
The extension always says that "App not found , this extension requires the ExpressVPN for Linux with active subscription.
Both is the fact... ExpressVPN is correct installed and running from the Terminal or Chrome extension but not from the FF extension
Expected results:
Well, the extension should recognize the installed ExpressVPN and work as expected with the GUI
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Comment 1•2 years ago
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The Bugbug bot thinks this bug should belong to the 'WebExtensions::Untriaged' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.
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Comment 2•2 years ago
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Where does the ExpressVPN app install its files?
Can you provide the target of this "Learn more" link that can be seen in the screenshot?
(In reply to Olivier Tilloy from comment #2)
Where does the ExpressVPN app install its files?
Can you provide the target of this "Learn more" link that can be seen in the screenshot?
Here the screenshots of the various locations... the APP or actual program is running fine... what is not working is the FF extension.
(In reply to Olivier Tilloy from comment #2)
Where does the ExpressVPN app install its files?
Can you provide the target of this "Learn more" link that can be seen in the screenshot?
The "Learn more" links tho here https://www.expressvpn.com/support/vpn-setup/app-for-linux/#software-center
But this solution isn't working either.... that it only leads to the same installation file of the extension...
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Comment 7•2 years ago
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Hello,
I’m from Webextensions QA and I’m attempting to reproduce this issue in order to confirm it, however, I cannot proceed further than installing the desktop app and checking that it’s indeed recognized by the extension, as it’s a paid service.
So far, I managed to install the desktop app and the ExpressVPN extension into the latest Firefox Release (104.0/20220818191623) and Nightly (106.0a1/20220824213405) under Windows 10 x64. From the add-on pop-up, selecting to proceed further as an existing customer will reveal that the desktop app is indeed recognized by the extension and it states that “App Not Activated”. Clicking on the “Open Desktop App” button will launch the desktop app.
So on Windows, the app is recognized as installed by the extension and they can communicate. See the screenshot for further details.
On Linux (Ubuntu 16.04 LTS), I tried downloading a .deb package but I cannot seem to be able to install it. The installation process begins but then ends abruptly. Might be that I am not allowed to install any 3rd party software due to company policy.
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Comment 8•2 years ago
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Yes, there is no doubt that it works under Windows and up to Ubuntu 20.04 LTS with any FF built.
As you can see in the subject of this bug report we talk about Ubuntu 22.04 LTS and FF.
And yes, it is a paid service...
There seem to be a problem how the up to date FF handles the extension under certain Linux distributions and in particular the latest LTS of Ubuntu. Perhaps it has to do with the new Gnome version and how FF handles it's extensions in this kind of "Sandbox" environment.
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Comment 11•2 years ago
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It requests for the nativemessaging permission https://github.com/expressvpn/expressvpn_browser_extension/blob/3d018234c3cab61f34568a81311c84a38f128294/source/manifest.json#L37
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Comment 12•2 years ago
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There it explicitely states that it requires NativeMessaging to communicate with desktop app: https://www.expressvpn.com/support/troubleshooting/expressvpn-browser-extension-permissions/
This is consistent with the perm required as well as the NativeMessaging API calls one can find in the source.
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Comment 13•2 years ago
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Unfortunately, it's just another symptom of lack of Native Messaging on Snap for the moment. Patches are close to be ready, so it should be working soon now.
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Updated•2 years ago
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Reporter | |
Comment 14•2 years ago
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(In reply to Alexandre LISSY :gerard-majax from comment #13)
Unfortunately, it's just another symptom of lack of Native Messaging on Snap for the moment. Patches are close to be ready, so it should be working soon now.
*** This bug has been marked as a duplicate of bug 1661935 ***
Thx for the update Alexandre... I will constantly try to get it running...
By the time I will use the terminal and/or Chrome to switch it on and off...
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