1792774 - Printer names are cut off

Status: RESOLVED FIXED

(Core :: Printing: Setup, enhancement)

Description

[m.aniolek]

Attachment: firefox.png

+++ This bug was initially created as a clone of Bug #1771216 +++

On the Print Setup side of the combined Print Preview/Setup overlay, the Destinations drop-down lists networked printers under a UNC path rather than by their name as known in Windows. As an example of the difference:

UNC path: \\PrintServices\HP Duplex

Windows: HP Duplex on PrintServices

Good morning,
I have problem with printing on Firefox. On the earlier version view in the filed printers look:" name_printer on print server" but now its look: "\print_server\name_printer". Please check this because this problem occurs in many users in my company.

This problem not occurs in Google Chrome.
Thank you for handling the matter quickly. :)

Comment 1

[m.aniolek]

Attachment: chrome.png

Comment 2

[jscher2000]

New report on SUMO of a user affected by this problem: https://support.mozilla.org/questions/1395357

Comment 3

[Mjules]

Attachment: truncated printer names

Hello,

At work, I'm also affected by this bug (see screenshot). Printer's names are long and differs only by the ending which refers to tray (one printer by type of paper or B&W/color).

The system dialog box doesn't have this problem so we use it as a workaround but it's less pleasant.

regards
julien

Comment 4

[Ph.Posovszky]

We have the same Issue in our company...a litlte moutover would be nice

Comment 5

[Emily McDonough [:alaskanemily]]

Bob, I remember you did some of the Windows work on the new print UI, any idea what could be happening here?

Comment 6

[Bob Owen (:bobowen)]

(In reply to Emily McDonough [:alaskanemily] from comment #5)

Bob, I remember you did some of the Windows work on the new print UI, any idea what could be happening here?

I don't think that we truncate the names in the backend, so I would guess that this is happening in the JS somewhere.
As to having the UNC paths, it looks like chromium splits these itself creating localized names like "<printer> on <server>".

Comment 7

[Emilio Cobos Álvarez [:emilio]]

Attachment: Bug 1792774 - Don't constrain <select> menus in the print settings dialog. r=mconley,Gijs,mstriemer

Comment 8

[Emilio Cobos Álvarez [:emilio]]

They are cut off because the <select> element restricts its rect to the <browser> by default.

Comment 9

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/integration/autoland/rev/620cc421d829
Don't constrain <select> menus in the print settings dialog. r=mconley

Comment 10

[Marian-Vasile Laza]

https://hg.mozilla.org/mozilla-central/rev/620cc421d829

Comment 11

[Bob Owen (:bobowen)]

Thanks Emilio, I've filed bug 1808686 over formatting the UNC paths in a friendlier way, like the system dialog box and chromium.