1812114 - Video content is sometimes grey when opened in Focus

Status: RESOLVED DUPLICATE of bug 1806652

(Focus :: General, defect)

Description

[Jonathan Almeida [:jonalmeida]]

Filed on behalf of SUMO that were getting multiple reports from users.

Steps to reproduce

1. Open Focus for Android
2. Search for and open a youtube video
3. Play video
4. Turn phone from portrait to landscape

Expected behavior

• Video and audio play.

Actual behavior

• Video is not visible, audio still plays

Device information

• Focus version: 109.1.1
• Android device model:
• Android OS version:

Any additional information?

n/a

Comment 1

[Jonathan Almeida [:jonalmeida]]

S2 because it affects many users and we do not know of any workarounds.

Comment 2

[Dayana]

Reports started on January 12, and we've gotten 49 reviews so far of users mentioning they have encountered this issue. Some users also note that this happens just by rotating to landscape while browsing, not necessarily watching a video.

A couple of users shared their device information:

• Samsung Galaxy S21 Ultra, Android 13
• Sony Xperia 1 Mark IV
• Samsung Galaxy S10e, Android 12
• Samsung Galaxy Note 20 Ultra 5G, Android 13
• Samsung Galaxy S22

Comment 3

[info]

On Samsung Galaxy Note 20 Ultra 5G, Android 13 - I just made a video of the issue. It's not only when the phone is rotated, but also in portrait orientation with the video 'full screen' option enabled. Adding a video.

Comment 4

[info]

Attachment: firefox focus Full Screen Video error.mp4

Normal youtube video with 'full screen' option enabled. Grey overlay obscures video and controls. Audio continues to play. Only way to restore video is to exit full screen mode.
This video was made in portrait mode without landscape rotation.

Comment 5

[Jonathan Almeida [:jonalmeida]]

Which version of Focus are you using? A fix was uplifted recently to 109.2.0, and you might not have got the update yet.