Closed Bug 1814720 Opened 2 years ago Closed 1 year ago

Google Meet call disconnects after a while and logs "webrtc: ICE failed, add a STUN server and see about:webrtc for more details" in the console

Categories

(Core :: WebRTC, defect, P4)

Firefox 102
defect

Tracking

()

RESOLVED INVALID

People

(Reporter: gabriel, Unassigned)

Details

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:102.0) Gecko/20100101 Firefox/102.0

Steps to reproduce:

Join any meeting on https://meet.google.com and stay there for a while (20 minutes is probably enough to observe the issue).

Actual results:

I get disconnected from the call and after a few seconds trying to reconnect the following message is logged to the console: "webrtc: ICE failed, add a STUN server and see about:webrtc for more details".

Re-joining the call is enough to last another 15 minutes but it gets annoying pretty fast.

Expected results:

The call should not disconnect. I couldn't observe this issue on Chromium.

The Bugbug bot thinks this bug should belong to the 'DevTools::Console' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Component: Untriaged → Console
Product: Firefox → DevTools
Component: Console → Untriaged
Product: DevTools → Firefox
Component: Untriaged → WebRTC
Product: Firefox → Core

Could you try testing in a more current version of Firefox (looks like you might be on ESR)?

Flags: needinfo?(gabriel)

(In reply to Jim Mathies [:jimm] from comment #2)

Could you try testing in a more current version of Firefox (looks like you might be on ESR)?

Just tried with Firefox 109.0.1 and same issue, unfortunately. Please let me know if you need more info.

Flags: needinfo?(gabriel)

We might be able to diagnose if you attach a copy of about:webrtc after the call misbehaves (there's a Save Page button at the top). Sometimes it takes a wireshark capture to figure out what happened.

Flags: needinfo?(gabriel)
Severity: -- → S3
Priority: -- → P4
No longer blocks: webrtc-triage

I'm closing this since this was not an issue with Firefox, but with OpenWRT in my router. Updating it to latest stable version fixed the problem, and I've been using Google Meet with Firefox successfully since then.

Status: UNCONFIRMED → RESOLVED
Closed: 1 year ago
Flags: needinfo?(gabriel)
Resolution: --- → INVALID
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