Open Bug 1817932 Opened 1 year ago Updated 1 year ago

Windows 7: Firefox 110.0 crashes on youtube

Categories

(Core :: DOM: Content Processes, defect, P3)

Firefox 110
x86_64
Windows 7
defect

Tracking

()

UNCONFIRMED

People

(Reporter: mailtowim, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Firefox/102.0

Steps to reproduce:

FIrefox crashes regularly on windows 7 with AMD Adrenalin 22.6.1 drivers.

This seems to be related to the mouse scrolling issue (https://techdows.com/2023/02/disable-gpu-sandboxing-firefox.html), because if i disable a mouse setting config in firefox, it doesn't happen anymore.

It happens when i put the youtube in fullscreen.

Expected results:

No crash, no restart of computer

OS: Unspecified → Windows 7
Hardware: Unspecified → x86_64

Please provide the crash ID from about:crashes :
https://firefox-source-docs.mozilla.org/contributing/debugging/stacktrace_report.html explains how to do this. When doing so, please also add the keyword "crashreportid" to the "Keywords" field of this report.

Flags: needinfo?(mailtowim)

Well firefox didn't succeed into creating a crashdump, as it rebooted directed the pc.

Setting widget.windows.overlay-scrollbars.enabled to false, seems to prevent the issue.

Flags: needinfo?(mailtowim)

With the setting widget.windows.overlay-scrollbars.enabled to false, it is still happening but not rebooting the pc.
Still no crash reports because AMD Bug Reporter prevents firefox from crashing.
I have now set in Power Options > PCI Express > Link State Power Management to Off (previously Moderate Power Savings).
I will see if this prevents this issue.

The freezing of firefox has worsened in firefox 111.0, which makes it reproducible on my machine.
It seems setting dom.ipc.processCount to at least 6 prevents the about:preference or youtube from freezing.

I will report if i still can reproduce it in the next days with this setting.

Setting this to Core > DOM: Content Process so that our engineers could closely examine this issue. If this is not the right component, please assign a more suitable one. Thanks!

Component: Untriaged → DOM: Content Processes
Product: Firefox → Core
Summary: Firefox 110.0 crashes on youtube → Windows 7: Firefox 110.0 crashes on youtube

Without further information it seems difficult to know, what is going on. For now I would assume that we see a rare combination of things (Windows 7 + those AMD drivers + other local configs) that will make it unlikely to be reproducible here.

Severity: -- → S3
Priority: -- → P3

Reporter, did you check with more recent Windows versions? In general I'd not really recommend to use Win7 on a connected machine, these days.

Flags: needinfo?(mailtowim)

I don't think it is related to the windows version, but related to dns over https. This morning it was working fine without workarounds, even with dom.ipc.processCount set to 1.
It seems when the provider NextDNS is overloaded or not properly responding, then it happens.
This doesn't seem to happen with Cloudflare.

This also seems to freeze the about:preferences screen.

Flags: needinfo?(mailtowim)

So this might be 2 issues:

  1. in firefox 111.0:
    I don't think it is related to the windows version, but related to dns over https. This morning it was working fine without workarounds, even with dom.ipc.processCount set to 1.
    It seems when the provider NextDNS is overloaded or not properly responding, then it happens.
    This doesn't seem to happen with Cloudflare.
    This also seems to freeze the about:preferences screen.

  2. in firefox 110.0:
    very seldomly firefox seems to be freezing with dom.ipc.processCount up to 5.
    This might be related to using Simple YouTube Age Restriction Bypass 2.2.2 with greasemonkey (https://github.com/zerodytrash) as it is happening only on youtube.

Both issues might be related a similar underlying issue.

The first issue I might try to reproduce on another version. Issue 2 will be hard as it happens seldomly.

OK, I'd say this bug started out as the second issue, would you mind filing a new bug for the other issue? Thank you

it looks like both issues are fixed by https://bugzilla.mozilla.org/show_bug.cgi?id=1828587

the issues seems to be back, but it seems i am getting close to resolving it:

  • resetting the profile seems to be have improved things, probably due to gfx.webrender.dcomp-win.enabled being reset to true
  • internet connection has been improved by setting Roaming Aggressiveness for Intel wifi card to 1 (Lowest)
  • it seems i can still crash the browser with extension 'Enhancer for YouTube' when i set 'Place controls within the videobar', so i now set it to 'Place controls within a control bar'

i hope i can say by the end of the week, if my firefox installation is finally stable

I tried to reproduce this issue on a Windows 7 and on a Windows 10 machine but without AMD and it doesnt happen. I will add the qa-not-actionable tag for now until we get our hands on a Windows 7 machine with AMD adrenalin and retest it then.

QA Whiteboard: [qa-not-actionable]
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