Closed Bug 1821836 Opened 2 years ago Closed 1 year ago

Firefox starts completely frozen during desktop session restore on login

Categories

(Firefox :: Session Restore, defect)

Firefox 110
defect

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: mormegil, Unassigned)

Details

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/110.0

Steps to reproduce:

My Kubuntu is configured to restore the desktop session after login. When Firefox was running when logging out, it will be started after the next login.

Actual results:

In this situation, Firefox starts (basically always, I think) to a completely frozen state, its window containing just a capture of the startup screen or desktop background or whatever else was in the framebuffer, when resized, the content is not repainted, etc. It cannot be closed, it can be only killed.

To add insult to injury, after I kill it and start manually again (it starts without a problem), the session is lost: it starts with a fresh session and the History/Restore previous session menu item is greyed out.

I have tried to capture a crash dump by sending Firefox a SIGSEGV (as I found on web) which worked, so I sent two crash reports for this situation: bp-44d520e2-6da6-4ab2-b632-1610e0230310 and bp-6408a60d-dceb-4304-9f80-8ae850230311.

Expected results:

Um… start normally?

The Bugbug bot thinks this bug should belong to the 'Firefox::Session Restore' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Component: Untriaged → Session Restore

I tried this on Ubuntu 18.04 but after I logged in I could pick it up where it left off, Firefox Release and Nightly continued working. Ill try to get my hands on a Kubuntu machine.

QA Whiteboard: [qa-not-actionable]

The severity field is not set for this bug.
:dao, could you have a look please?

For more information, please visit auto_nag documentation.

Flags: needinfo?(dao+bmo)

(In reply to Rares Doghi, Desktop QA from comment #2)

Ill try to get my hands on a Kubuntu machine.

Any luck with that?

Flags: needinfo?(dao+bmo) → needinfo?(rares.doghi)

Hi @Dao unfortunately we only have Kubuntu on a virtual machine and if its left Idle after logging back in Firefox works without issues, if it goes into Sleep mode the VM crashes when we try to wake it up.

Flags: needinfo?(rares.doghi)

(In reply to Rares Doghi, Desktop QA from comment #2)

I tried this on Ubuntu 18.04 [...]

(In reply to Rares Doghi, Desktop QA from comment #5)

Hi @Dao unfortunately we only have Kubuntu on a virtual machine and if its left Idle after logging back in Firefox works without issues, if it goes into Sleep mode the VM crashes when we try to wake it up.

Could you try Ubuntu 22.10? That's what the reporter's Kubuntu is based on according to bp-44d520e2-6da6-4ab2-b632-1610e0230310.
(As an side, we should probably stop testing with Ubuntu 18.04 as a first option if not altogether, as its main support cycle ends next month.)

Flags: needinfo?(rares.doghi)

Hi @Dão unfortunately we dont have an Ubuntu 22.10 only an Ubuntu 22.04 where we tried to reproduce this issue and it doesnt occur, Firefox does not freeze or crash after we login.

Flags: needinfo?(rares.doghi)

OK, I have tested this again a few times and… everything seems fine now. I don’t know of anything important what would have changed between this report (when Firefox did this on every reboot) and now (when it seems to work fine) except me reporting the issue… :-/ Sure, some normal updates, probably a new Firefox version but nothing dramatic which I would expect to affect this…

So yeah… unless there is something obviously interesting in the crash dumps, feel free to close as WORKSFORME…

The severity field is not set for this bug.
:dao, could you have a look please?

For more information, please visit auto_nag documentation.

Flags: needinfo?(dao+bmo)

Closing as worksforme as suggested. Do re-open or let us know if this happens again though.

Status: UNCONFIRMED → RESOLVED
Closed: 1 year ago
Flags: needinfo?(dao+bmo)
Resolution: --- → WORKSFORME
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