1822599 - [AT][westbahn.at] The autofill is not working at all for none of the CC fields

Status: RESOLVED WORKSFORME

(Toolkit :: Form Autofill, defect, P2)

Description

[Anca Soncutean, Desktop QA]

Attachment: screencast issue - westbahn.at.gif

Found in

• 111.0

Affected versions

• 111.0

Affected platforms

• Windows 10

Preconditions

• browser.search.region to AT
• extensions.formautofill.creditCards.supportedCountries to AT
• have an already CC saved in about:preferences

Steps to reproduce

1. Reach the payment form on https://westbahn.at/
2. Click on any CC field in order to trigger de CC dropdown

Expected result

• The autofill dropdown should be displayed for each eligible CC field and choosing a CC entry should autofill all the eligible CC fields.

Actual result

• The autofill dropdown is not displayed for any of the CC fields.

Regression range

• N/A

Additional notes

• Not reproducible in Chrome, it work as expected there.
• fathom fox sample

Comment 1

[Ina Popescu, Desktop QA]

Attachment: westbahn_Field Info.png

As requested by the engineering team, I've retested this in the latest Nightly 132.0a1 on Windows 10 x64:

• The Cardholder Name field is not being highlighted when autofilling is triggered in the Card Number field
• The Card Number field is not being highlighted when autofilling is triggered in the Cardholder Name field
• No autocomplete dropdown displayed in the Expiry Date field
• The  Expiry Date field is not being previewed or autofilled when autofilling is triggered in the Card Number or Cardholder Name  fields

The fields 'Name on Card', 'Card Number' and 'Expiry Date' are located within same-origin iframes.
When the extensions.formautofill.heuristics.autofillSameOriginWithTop setting is set to true, the issues persist.
Please find attached the Field Info section details from about:autofill.

Note: There are two CC forms on the checkout page, one for Diners Club Card and one for  Mastercard/Visa/AmericanExpress Card. Autofill is working as expected on  Diners Club Card form as shown in the attached screen recording.
Could you please advise if a new bug should be filed for the Mastercard/Visa/AmericanExpress Card issue outlined above?

Comment 2

[Ina Popescu, Desktop QA]

Attachment: westbahn.mp4

Comment 3

[Ina Popescu, Desktop QA]

Comment on attachment 9423428 [details]
westbahn_Field Info.png

added a new screenshot with all the CC fields

Comment 4

[Ina Popescu, Desktop QA]

Attachment: westbahn_abouta autofill Info.png

Comment 5

[Ina Popescu, Desktop QA]

Attachment: westbahn_payment methods.gif

I've investigated this issue further, and it appears that the first time a user accesses the checkout page, Visa, Mastercard, American Express, and Diners Club are shown together as a single payment option. However, if the user clicks the back button and goes through the checkout process again, he eventually sees Visa, Mastercard, American Express, and Diners Club listed as two separate options. In this case, the credit card forms that appear are different, and autofill does not work on the Visa, Mastercard, and American Express form. Please see westbahn_payment methods for clarification.

Comment 6

[Tessa Heidkamp]

Hey Ina, I wasn't able to reproduce this issue today. For me for both of the forms, the initial one and the one you reach through the back button, seem to work as expected. Also for the expiry date there is no issue for me, the autofill and preview works, and the dropdown is displayed. Can you maybe try to reproduce the expiry field issue again, to see if it's still a problem?

Comment 7

[Ina Popescu, Desktop QA]

(In reply to Tessa Heidkamp from comment #6)

Hey Ina, I wasn't able to reproduce this issue today. For me for both of the forms, the initial one and the one you reach through the back button, seem to work as expected. Also for the expiry date there is no issue for me, the autofill and preview works, and the dropdown is displayed. Can you maybe try to reproduce the expiry field issue again, to see if it's still a problem?

I am no longer able to reproduce the issue as previously described. However I've noticed a minor remaining issue: the Cardholder Name field is not highlighted upon autofill unless I click on the field again. Please see the attached video.

Comment 8

[Ina Popescu, Desktop QA]

Attachment: westbahn_Cardholder Name.mp4

Comment 9

[Ina Popescu, Desktop QA]

As agreed with the engineering team, since the initial issue no longer persists, I'm marking this as WORKSFORME and I'll submit a separate issue for the remaining concern mentioned in the previous comment.