182404 - Palm Sync does not synchronise all address books

Status: RESOLVED EXPIRED

(MailNews Core Graveyard :: Palm Sync, defect)

Description

[James Shiell]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.2) Gecko/20021126
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.2) Gecko/20021126

Only one of three address books were synced to the Palm (Palm started with blank
address book).




Reproducible: Always

Steps to Reproduce:
1) With new install of Mozilla 1.2 release. 
2) Wiped out address on Palm using Palm Desktop. 
3) Synced. Palm Address Book now empty.
4) Installed Mozilla conduit. 
5) Started Mozilla. 
6) Checked address books and exiting. 
7) Synced with Palm

Actual Results:  

Only only address book of 3 synced (Business). The other two address books
(default Personal Address Book, Polly )were not transferred to the Palm. Nor
were categories created for them.

Repeated Sync, no change.

Using Palm Desktop 4.1.

Expected Results:  
All items were synced.

Comment 1

[Rajiv Dayal]

After you have done the palm sync please close Mozilla (if it is running in
turbo mode please exit that too) and then restart Mozilla and check the address
book.

Comment 2

[Rajiv Dayal]

Please ignore the above comment, that is for checking the addresses synced on to
Mozilla AB not Palm :)

Comment 3

[George]

Mozilla/5.0 (Windows; U; Win 9x 4.90; en-US; rv:1.2.1) Gecko/20021130
Using Palm Desktop 4.1.

I can also confirm that only some address books are synced. 

I tried with two different Palms, one with 14 address books, and one with 10
address books.  In each case about 1/3 of the address books will not show up.  I
tried clearing out the address books and re-syncing with identical results.

Note 1: Some of the missing address books appear under Edit | Preferences |
Mail&Newsgroups | Addressing on the list of Directory Servers, but don't seem to
be of any use there.

Note 2: After uninstalling the Palm Sync for Mozilla, a sync to the Palm Desktop
software correctly loads all address books into the Palm desktop.

Comment 4

[Brian Atkins]

I, for one, would like to see control over which address books in Mozilla are
marked for synchronization with the Palm.  For example, I don't want Collected
Addresses book synchronized, or QuickList, but I do want Personal and Business.

Comment 5

[Simon Crute]

Secconded !!. 
I don't really want these collected addresses in my palm. 
But it is much better than having no adresses :-) 

Comment 6

[Ninoschka Baca]

Please try again with Mozilla 1.3 to see if all address books are synchronized.

Bug# 190034 covers the feature to control the direction of a HotSync.

Comment 7

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 8

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.