1830187 - Snap/X11: No sound

Status: UNCONFIRMED

(Core :: Audio/Video: Playback, defect)

Description

[Thom]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/112.0

Steps to reproduce:

Tried with Chrome and other applictions

Actual results:

Sound works on other apps, but not firefox

Expected results:

Should have played sound

Comment 1

[Robert Longson [:longsonr]]

Do you have PulseAudio installed?

Comment 2

[Thom]

Yes.

pulseaudio is already the newest version (1:15.99.1+dfsg1-1ubuntu2.1).

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Widget: Gtk' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 4

[Andre Klapper]

Please provide specific steps to reproduce. There are none in this ticket.

Comment 5

[Darkspirit]

Thanks for the report! Please open about:support, click on "Copy text to clipboard" and paste it here.

Does the problem also occur with https://nightly.mozilla.org?

Comment 6

[Thom]

Attachment: Text from about:support

Comment 7

[Thom]

Didn't send steps to recreate because it happens with every site.
Go to youtube.com
play video
no sound

Comment 8

[Thom]

Interesting. The nightly build I downloaded appears to be working.

Comment 9

[Darkspirit]

Thanks!

(In reply to Thom from comment #7)

Didn't send steps to recreate because it happens with every site.
Go to youtube.com
play video
no sound

Does the problem still occur after a reboot?

(#0) Error: GFX: R(#0) Error: GFX: RenderThread detected a device reset in PostUpdate
(#1) Error: Failed to make render context current during destroying.enderThread detected a device reset in PostUpdate

Does the problem only occur after suspend & resume?

Comment 10

[Thom]

The problem has persisted for about a year. I have upgraded Ubuntu and upgraded Firefox several times.

If I were to guess, I'd say it had something to do with SNAP.

Comment 11

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:jimm, could you have a look please?

For more information, please visit BugBot documentation.

Comment 12

[Jim Mathies [:jimm]]

from about support -

Media

Audio Backend: pulse-rust
Max Channels: 1
Preferred Sample Rate: 16000
Roundtrip latency (standard deviation): 89.34ms (17.03)
Codec Support Information: H264 SW VP8 SW VP9 SW AV1 SW Theora SW AAC SW FLAC SW MP3 SW Opus SW Vorbis SW Wave SW
Output Devices
Name: Group
Starship/Matisse HD Audio Controller Digital Stereo (IEC958): /devices/pci0000:00/0000:00:08.1/0000:0b:00.4/sound/card1
Logitech H820e Mono: /devices/pci0000:00/0000:00:08.1/0000:0b:00.3/usb5/5-1/5-1.3/5-1.3:1.0/sound/card2
HDA NVidia Digital Stereo (HDMI 2): /devices/pci0000:00/0000:00:03.1/0000:09:00.1/sound/card0
Input Devices
Name: Group
Monitor of Starship/Matisse HD Audio Controller Digital Stereo (IEC958): /devices/pci0000:00/0000:00:08.1/0000:0b:00.4/sound/card1
Monitor of Logitech H820e Mono: /devices/pci0000:00/0000:00:08.1/0000:0b:00.3/usb5/5-1/5-1.3/5-1.3:1.0/sound/card2
Logitech H820e Mono: /devices/pci0000:00/0000:00:08.1/0000:0b:00.3/usb5/5-1/5-1.3/5-1.3:1.0/sound/card2
Monitor of HDA NVidia Digital Stereo (HDMI 2): /devices/pci0000:00/0000:00:03.1/0000:09:00.1/sound/card0

Comment 13

[Jim Mathies [:jimm]]

I don't see errors in what we've detected and attempt to use. It's also interesting that downloaded Nightly works. I'm not sure how to progress here as we do not have STR.

Comment 14

[Thom]

Since I can recreate it right now, can't I be of assistance?

Comment 15

[jonasstadler]

I have the same problem as the reporter. Firefox and Firefox Beta doesn't play sound, Nightly and other browsers does. Kinda strange

Comment 16

[jonasstadler]

Attachment: Text from about:support

Comment 17

[jonasstadler]

(In reply to Thom from comment #14)

Since I can recreate it right now, can't I be of assistance?

I found a fix, which worked for me. For Windows 10/11 under Windows 10/11 Settings -> System -> Sound -> Volume Mixer -> Reset to default settings.

So eventually did Windows set a null value to the output value of firefox and that's why it doesn't play any sound.
This worked for me.

Comment 18

[Thom]

(In reply to jonasstadler from comment #17)

(In reply to Thom from comment #14)

Since I can recreate it right now, can't I be of assistance?

I found a fix, which worked for me. For Windows 10/11 under Windows 10/11 Settings -> System -> Sound -> Volume Mixer -> Reset to default settings.

So eventually did Windows set a null value to the output value of firefox and that's why it doesn't play any sound.
This worked for me.

This is not a windows bug.

Comment 19

[jonasstadler]

(In reply to Thom from comment #18)

(In reply to jonasstadler from comment #17)

(In reply to Thom from comment #14)

Since I can recreate it right now, can't I be of assistance?

I found a fix, which worked for me. For Windows 10/11 under Windows 10/11 Settings -> System -> Sound -> Volume Mixer -> Reset to default settings.

So eventually did Windows set a null value to the output value of firefox and that's why it doesn't play any sound.
This worked for me.

This is not a windows bug.

Did you test my solution?

Comment 20

[Thom]

(In reply to jonasstadler from comment #19)

(In reply to Thom from comment #18)

(In reply to jonasstadler from comment #17)

(In reply to Thom from comment #14)

Since I can recreate it right now, can't I be of assistance?

I found a fix, which worked for me. For Windows 10/11 under Windows 10/11 Settings -> System -> Sound -> Volume Mixer -> Reset to default settings.

So eventually did Windows set a null value to the output value of firefox and that's why it doesn't play any sound.
This worked for me.

This is not a windows bug.

Did you test my solution?

No, since Ubuntu, to my knowledge, doesn't have anything like the sound mixer, there's not really a way to test your solution.