183161 - mozilla cannot open any new windows with shortcuts or from Window menu

Status: VERIFIED DUPLICATE of bug 144027

(SeaMonkey :: MailNews: Message Display, defect)

Description

[tthie]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.2.1) Gecko/20021130
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.2.1) Gecko/20021130

Once Mozilla is started in WinXP, new windows cannot be opened by any means. 
New tabs for the browser are ok, but opening the Mail program (or any other new
window) does nothing.  The same thing happens if I switch preferences to start
Mail first.  Then I can't open a new browser window (or any other window).  

Reproducible: Always

Steps to Reproduce:
1.  Open mozilla browser
2.  Select Window, Mail & Newsgroups (or Ctrl 2)
3.  

Actual Results:  
Mail does not open

Expected Results:  
Mail window should open

This occurs only on the final version of 1.2.1  Reinstalling 1.0.1 solves all
problems.

Comment 1

[R.K.Aa.]

are you using a compatible theme, and did you follow the Installation Notes?

Comment 2

[Benedikt Kantus]

I have the same problem with trunk build 20021202 on Win98.

But in the "Window" menu, a new but empty entry appears everytime I try to open
another window.

Comment 3

[Torben]

WFM, build 20021130 (1.2.1)

Repeating R.K.Aa, did you follow the install instructions?

Comment 4

[jzeisler]

I'm having the same problem on Win2k.  I tried reintstalling 1.2 into an empty
directory per the install notes but had the same problem. I also noticed that
when I exit the application there is still a mozilla.exe process running.  I
have reinstalled 1.01 and things seem to be working fine.

Comment 5

[tthie]

I followed the install notes when I had the problem.  I too had a mozilla 
process running after exiting.  

I solved the problem by changing my theme from the default to Orbit (and any 
other available theme).

Comment 6

[James Graham]

Does creating a new profile fix the problem? It sounds like the chrome has been
corrupted somehow. 

Comment 7

[Benedikt Kantus]

Comments #4 and #5:
That's still the same for me, using trunk build 20021204 on Win98.
I did a clean install into a new directory, and even after switching themes
nothing changes in the behaviour.
When quitting, Mozilla keeps a process running.

Comment 8

[R.K.Aa.]

[e-mail]:
Can you please try quit mozilla, and also quickstart if you use that.
Make sure mozilla processes are running - kill what's left.
Then delete the file XUL.mfl in your profile directory, and restart mozilla.
(XUL.mfl will be re-created on starup of missing)

Does that change anything?

Comment 9

[R.K.Aa.]

Correction;
.."Make sure NO mozilla processes are running"..

Comment 10

[Benedikt Kantus]

Hmm.. now it seems to works again, though I did not change ANYTHING and used the
same build. I wonder what the reason is... next time I'll try deleting XUL.mfl
and try to remember the exact circumstances.

Funny....

Comment 11

[Mike Heller]

Ok, I'm now having the same problem with 1.2.1.  I can open the browser OR the
mail client (directly from the start menu), but it's one or the other and I can
only check mail.  I can't create new browser windows, compose windows (new,
reply, forward).  I tried all the methods:

file -> new
Ctrl-1, 2, etc.
Ctrl-n
ctrl-m
Window -> mail & news, etc
buttons in the lower left

Nothing works.

I tried to uninstall Mozilla (proces did not die, so I killed it via task
manager).  Uninstalled (add/remove control panel froze at the end, and I did
this several times and it froze every time).  I then removed the entire
mozilla.org directory and removed the XUL.mfl file and re-installed 1.2.1 and
the problem persists.

I tried remove, re-start, install clean, typical/custom, etc. but it fails every
time.  I removed Netscape 6.2 and 7.0 and all program directories just to be
sure that was not causing a conflict (though I have not used either for months)

My machine is Win2K SP3 on Celeron 1.4Ghz, 384MB RAM.  I run the same version at
work with no problems (I'm typing this message on 1.2.1).  Not sure why the
system at home is affected.  On my work machine I have Netscape 4.78, 6.22 and
7.0 installed and all work.

Comment 12

[R.K.Aa.]

please alsy try deleting the directory "chrome" from your personal profile and
make sure you always use compatible themes.

Resolving as dup of bug 144027

*** This bug has been marked as a duplicate of 144027 ***

Comment 13

[laurel]

marking verified