1831688 - The WidevineCdm plugin has crashed on mk2curiosity.com

Status: RESOLVED WORKSFORME

(Core :: Audio/Video: GMP, defect, P2)

Description

[Vincent Lefevre]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/112.0

Steps to reproduce:

1. Open https://www.mk2curiosity.com/content/la-nuit-des-fous-vivants-64026
2. Play the video.

Actual results:

The page says "chargement: 4%" with a throbber, and at the top of the page: "The WidevineCdm plugin has crashed." [Reload page] [Submit a crash report]. Whatever I do, I get the same issue again.

Expected results:

The video should be played.

Comment 1

[Vincent Lefevre]

I've just submitted a crash report from about:crashes.

https://crash-stats.mozilla.org/report/index/73467b5b-2109-4d93-91c4-e5a190230506

Comment 2

[Alastor Wu [:alwu]]

Hi, Andrew, you touched a lot of GMP codes recently, could you help me check this crash and see if you have any idea? Thank you!

Comment 3

[Andrew Osmond [:aosmond] (he/him)]

I tried on Ubuntu 22.04 with nightly and release, no problems. Could you attach your about:support?

Are you using the snap build? There are known issues loading plugins with snap builds if they have AppArmor restrictions. If so, could you please try with our nightly build at http://archive.mozilla.org/pub/firefox/nightly/2023/05/2023-05-09-09-30-33-mozilla-central/firefox-115.0a1.en-US.linux-x86_64.tar.bz2

Comment 4

[Vincent Lefevre]

Attachment: about-support

Comment 5

[Vincent Lefevre]

(In reply to Andrew Osmond [:aosmond] (he/him) from comment #3)

I tried on Ubuntu 22.04 with nightly and release, no problems. Could you attach your about:support?

Done in comment #4.

Are you using the snap build?

I'm using Debian's package.

There are known issues loading plugins with snap builds if they have AppArmor restrictions. If so, could you please try with our nightly build at http://archive.mozilla.org/pub/firefox/nightly/2023/05/2023-05-09-09-30-33-mozilla-central/firefox-115.0a1.en-US.linux-x86_64.tar.bz2

Thanks for the information. I've just tried Nightly, and for the moment, no problems with it.

Comment 6

[Andrew Osmond [:aosmond] (he/him)]

Unfortunately the crash reports aren't giving much to go on since the minidump is empty. Might be an issue with Widevine itself, might be us. If you get anymore crashes, please link the reports to us here. Otherwise, we can hope this will be resolved in the next Widevine update coming soon.

Comment 7

[Vincent Lefevre]

A few months ago, I also got crashes (unrelated to Widevine, AFAIK) with an empty minidump. See bug 1803899, marked as a duplicate of bug 1360392.

Comment 8

[Timea Zsoldos [:zstimi/tzsoldos], Desktop QA]

No longer reproducible with the new Widevine CDM version (4.10.2710.0), it seems that the new Widevine update has resolved this issue.

Comment 9

[Vincent Lefevre]

It still crashes with Widevine CDM 4.10.2710.0, just after the update to this version. I've just submitted a crash report.

Or do I need to restart Firefox?

Comment 10

[Vincent Lefevre]

I've just tried with a new profile, and it doesn't crash. So I assume that a restart is needed, even though there's no alert about this.