User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.2.1) Gecko/20021130 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.2.1) Gecko/20021130 After installing Mozilla 1.2.1 I could no longer open my Palm Desktop software, because my User Account had been blown away. I mean my Palm Desktop User account was gone. Although the Palm Desktop files appeared to all be there the Palm Desktop software could not find my user account. I had to Hotsync from my PDA to recover data, but the Windows based Palm Hotsync application did not have my User Account and I had to perform the Hotsync as if I were doing it for the first time as a new user. All Palm Desktop entries made before installing Mozilla and not already in my PDA were lost. Reproducible: Always Steps to Reproduce: 1. Already had Palm Desktop software installed and had been using it for some time with my PDA (Palm Desktop & HotSync Manager 4.0.1 from Handspring). Also had Mozilla 1.2 installed. 2. Uninstall Mozilla 1.2 3. Install Mozilla 1.2.1 4. Attempt to open Palm Desktop software and it can not find User Account previously used. 5. Attempt to Hotsync from PDA and receive a message about starting a new account, although there was already an account setup before installing Mozilla 1.2.1 . Actual Results: I could no longer use my Palm Desktop software till after doing a HotSync. Any entries not in my PDA were lost. Expected Results: My Palm Desktop and Hotsync software should have opened as it used to, with all my data using the user account already setup. I have been using Mozilla since before the 1.0 release and never had this problem. I was using Palm Desktop software the entire time too.
-> MailNews/Palm Sync
Assignee: asa → rdayal
Component: Browser-General → Palm Sync
Product: Browser → MailNews
QA Contact: asa → meehansqa
Version: Trunk → Other Branch
This also happened to me on install of Mozilla 1.2.1 with Handspring Visor desktop software. NOT very friendly.
worksforme ... i just upgraded from 1.2b to 1.2.1 and my palm desktop still works just fine. i'm using a clie, which uses palm desktop 4.1 ... i havnt tried to use any of mozilla's palm syncing features. windows 2000 SP2.
Same thing here... Win 2000, Palm Desktop for Sony 4.0.1. This definitely did not happen when I installed 1.2 last week. I uninstalled 1.2 and installed 1.2.1 and got a message that there were no users in my database.
Just wanted to add my machine has Win2K SP3 installed.
i'd like to add that i do NOT remove 1.2b from my system before upgrading, i just had the installer write into my existing install dir. i dont have the time right now to try removing the dir and running the installer again today, but i suspect that this might be where the problem lies, as that is the only surface difference between Nick Guarracino and me.
This is weird, the Mozilla Installer doesnot really call the Palm Sync Installer. The Palm Sync Installer is called when you click the Windows Start Programs menu item "Mozilla/Address Book Palm Sync Install". Did you use the Mozilla Palm Sync install feature?
>Did you use the Mozilla Palm Sync install feature? No (never ever clicked that), I have always used the Palm Desktop software to sync my PDA data.
Sean u got any idea why this could happen?
This is true for Win2K SP3. The problem is that the PATH registry item for the Palm software get's changed from where you installed it (D:\Program Files\Palm for me) to %TEMP%\ns_temp (D:\temp\ns_temp for me) I fixed this on my system, and got the Palm software working. However, Mozilla then STOPPED working for me, (this as I uninstalled 1.2.1 and reinstalled 1.2, and running quite successfully until I fixed the Palm problem) It had been running hanging at the splash screen with zero disk IO, without showing as a running application under the Task Manager, and no further disk I/O showing. I had to kill my old profile and recreate it to get Mozilla working again. Why Mozilla would be changing ANYTHING in the Palm registry is a big question for me.
It happened to me too, I also have Win2k SP3 installed. I was installing Mozilla 1.2.1 over 1.2. Bad karma in these days...
Aaahh this could be related to (infact a duplicate of) bug #182423. This infact is not happening because of install but because of uninstall. All the cases here have Uninstalled Mozilla1.2 or Mozilla 1.21 which calls into Palm Sync UnInstall. And the Palm API called during Uninstall is changing the registry settings. So this is not really an Install issue but an Uninstall issue.
I have gone through the rigamarole, and this is an UNSTALLATION problem! I uninstalled my Moz 1.2, and checked the registry at HKEY_USERS\S-1-5-21-746137067-1383384898-1202660629-1000\Software\U.S. Robotics\Pilot Desktop\Core\Path and found it set to D:\TEMP\ns_temp (my %TEMP%\ns_temp). I changed this value back to D:\Program Files\Palm. Palm Desktop works fine. I reinstalled 1.2.1 (1.2 would work the same I'm sure) and find that I now have both a working Palm Desktop AND a working Mozilla. I'm not sure why changing that registry item after installing Mozilla causes Mozilla to stall upon starting, but it does, since I've gone through that twice now. :/ Also, it seems that the uninstall never completes, as I have to kill the Add/Remove Programs control panel after everything has settled down (MSHTA.EXE)
My PalmDesk Top lost my user name when I uninstalled M1.2 Intrestingly I had not even ran or installed Mozilla hotsync. To recover I unistalled and reinstalled the Palmdesk top. If this was not a fluke, ininstalling M1.2 or M1.2.1 can be a bit of a pain even if you do not hotsync with it.
The fix in comment #13 worked for me (I had unistalled M1.2 and installed M1.2.1 and could not start up Palm Desktop). I'm running WinME on a laptop.
Created attachment 108272 [details] [diff] [review] quick patch This is a quick patch that will prevent mozilla's uninstaller from calling PalmSyncInstall.exe in it's unisntall mode. However, if someone had called PalmSyncInstall.exe to install, they would have to run the palmsync uninstaller manualy via the Start menu shortcut. This will not fix systems that already ran into this bug. This will just prevent this bug from happening during the Mozilla uninstall process.
Comment on attachment 108272 [details] [diff] [review] quick patch r=dmose providing that you add a comment to the code describing why this stuff is being commented out
Attachment #108272 - Flags: review+
Created attachment 108291 [details] [diff] [review] quick patch with comments
Attachment #108272 - Attachment is obsolete: true
Comment on attachment 108291 [details] [diff] [review] quick patch with comments moving r=dmose to here. seeking sr= now
Attachment #108291 - Flags: superreview?(syd) → superreview?(sspitzer)
Comment on attachment 108291 [details] [diff] [review] quick patch with comments sr=sspitzer
Attachment #108291 - Flags: superreview?(sspitzer) → superreview+
Comment on attachment 108291 [details] [diff] [review] quick patch with comments a=asa for checkin to 1.3a
Attachment #108291 - Flags: approval1.3a? → approval1.3a+
Assignee: rdayal → ssu
patch checked in to both mozilla and ns trees. This does not solve the problem with the mozilla palm sync installer. it just prevents it for those who have not ran the mozilla palm sync installer.
Status: NEW → RESOLVED
Last Resolved: 16 years ago
Resolution: --- → FIXED
Trunk build 2003-02-12: WinXP Verified Fixed. - After installing today's build and installing the Mozilla Address Book conduit, I was able to open the Palm Desktop software and see accounts, categories and records. - Then after uninstalling the Mozilla Address Book Conduit, I was still able to open the Palm Desktop software and see accounts, categories and records.
Status: RESOLVED → VERIFIED
I too experienced the problems described here, but have so far been unable to get my Palm to sync with the Palm desktop sw again. I have checked the registry as described, but all appears fine. Here're some more details. After installing Mozilla 1.2.1, and installing the sync conduit via the start menu, I successfully synced my PDA with the Mozilla AB. I then uninstalled using the start menu, and could no longer sync with the desktop. I suspected some registry problem but, not knowing much about the Windows platform, didn't know how to start chasing this. So this is what I did: 1. Backed up all the Palm desktop data 1. Uninstall Palm desktop (v3.1) 2. Uninstall Mozilla 3. Reinstall Palm desktop 4. Create a new user account in the Palm sw Then I tried a sync with my Palm. I configured a custom sync so that the only operation was to sync the datebook, with the handheld overwriting the desktop. The sync operation hung, and I had to reset the PDA and kill the desktop sw. I then tried a similar thing, but specified that the datebook should synchronise with the desktop. Same result. Curiously, I can successfully sync expense reports. The hotsync log in C:\Palm contains appropriate details. So I had a browse through these bugs, and checked the registry keys: HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core\Path is C:\Palm HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core\HotSyncPath is C:\Palm\Hotsync.exe. HKEY_USERS\S-1-5-21-318508274-1301046853-445584762-1000\Software\U.S. Robotics\Pilot Desktop\Core and <>\HotSyncPath are as above. So, those two keys look ok. I left the above sync ops running for ~10mins, which should be ample time. No io seemed to occur. The file datebook.dat was touched (new timestamp) but no data was added. I've also tried a complete reinstall of the desktop sw in a new windows account, but the same situation occurs. Any suggestions about how I can proceed here? Thanks.
Some more info on this: it's just the datebook that can't be synced. If this application sync is turned off, everything else works fine.
Component: Palm Sync → Palm Sync
Product: MailNews Core → MailNews Core Graveyard
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