183297 - After an installation of mozilla 1.2.1, the browser will not launch and other coexisting versions of mozilla do not work either.

Status: RESOLVED DUPLICATE of bug 144027

(SeaMonkey :: General, defect)

Description

[Jonathan Arrabito]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.2b) Gecko/20021016
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.2b) Gecko/20021016

I had a previous version of mozilla installed (1.1) which worked fine.  Then I
tried to upgrade to 1.2.1.  The installation seems to work.  After the
installation, mozilla starts up normally.  Then I closed mozilla.  Every time
after that mozilla will not launch.  The quick launch tray icon appears but does
not open mozilla when clicked.  Also, when right clicking the tray icon, the
(exit Mozilla) is not clickable.  And, neither the desktop icon nor opening up
Mozilla through the start menu will open up the browser.  At this point, I
decided to uninstall mozilla 1.2.1.  At first I cannot uninstall mozilla because
it is still a running process in the task manager.  So I have to manually end
the process.  Then the uninstallation works.  But, after the uninstallation, my
previous version of mozilla (1.1) doesnt open either.  So I experience the same
problem with mozilla 1.1 only after the install/uninstall of mozilla 1.2.1.  At
that point, I tried to uninstall all copies of mozilla completely, and then
reinstall 1.1.  But I then experience the same problem all over again.  I even
formatted my machine and with a clean install of Windows XP, Mozilla 1.2.1 still
would not work.

Reproducible: Always

Steps to Reproduce:
1. Install Mozilla 1.2.1
2. After browser opens for the first time, close it.
3. Try to run Mozilla

Actual Results:  
The results were that Mozilla would not launch.

Expected Results:  
Mozilla should have opened up normally.

Machine Specs:  AMD Athlon 2200, Abit AT7-MAX2 mobo, Gainward GeForce4 Ti4600,
Windows XP Professional.

Comment 1

[Tuomo Tikkanen]

When you reinstalled the XP did you format the partition where you personal home
directory is (actually I am only interested whether you managed to remove your
earlier Mozilla profile)? Try to create a new profile and see if that helps?

Comment 2

[Dave D]

Had this same problem on XP - Had 1.2 installed, when I installed 1.2.1 over it
could start up browser once, but was unable to open any more windows (mail or
navigator). I first tried deleting XUL.mfl - no dice. Deleting profile directory
fixed this problem and let me start up fine. I had made some changes that the
new version possibly didn't like in prefs.js or chrome.rdf. I restored the mail
directory from the older version so I know the problem doesnt lay in there.

When closing the main mozilla window while having the problem, mozilla.exe did
not terminate properly. Started eating up memory until I killed it.

Most likely error lays in the profile or the way the new mozilla reads it.

Comment 3

[Frederic Bezies]

Reporter: *Never* overwrite previous mozilla ! You can break everything :-/

See http://www.mozilla.org/releases/mozilla1.2.1/


"Installation Notes

Install into a new empty directory. Installing on top of previously installed
builds may cause problems."

Closing this bug as invalid ?

Comment 4

[Daniel Wang]

does deleting registry.dat help?

recent builds seem have trouble with multi-profile registry.dat (and
registry.dat incompatibility as well)

Comment 5

[Torben]

Mozilla does not handle profile corruption very well.

*** This bug has been marked as a duplicate of 144027 ***