1835091 - New SUMO KB article for Win7/8 and macOS 10.12/10.13/10.14 end of support

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Content, task)

Description

[Mike Conca [:mconca]]

Product

Firefox

Select the type of request

Major update to existing feature/functionality

##What product version number does this change align with? [REQUIRED]
115

##What is the anticipated release date? [REQUIRED]
July 4, 2023

##What is the proposed deadline for the content to be published? [REQUIRED]
July 4, 2023

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases. [REQUIRED]

Draft of proposed SUMO articles:
https://docs.google.com/document/d/1i01oUUjExs4rFJLODwEG4r-zGp-avBXgjEpymm6TW10/edit?usp=sharing

Please add instructions for testing or links to any design assets or visuals. [REQUIRED]

N/A

Does the content need to be localized in any languages outside of our priority locales (yes or no)?

Yes

Does the content require legal review (yes or no)?

Unsure

Is the content embargoed (yes or no)?

No

Comment 1

[Alice Wyman]

New SUMO articles:
https://support.mozilla.org/en-US/kb/firefox-users-macos-1012-1013-1014-moving-to-extended-support
https://support.mozilla.org/en-US/kb/firefox-users-windows-7-8-and-81-moving-extended-support

Comment 2

[Andrew Overholt [:overholt]]

Thank you for helping write these articles, Alice, Paul, and others! We jumped the gun a bit here requesting them because we're not yet certain when we'll make this change. Sylvestre kindly offered to help with the wording change since just deleting the pages is probably not ideal given they've been picked up by a few places. Thank you for your understanding!

Comment 3

[Alice Wyman]

(In reply to Andrew Overholt [:overholt] from comment #2)

Thank you for helping write these articles, Alice, Paul, and others! We jumped the gun a bit here requesting them because we're not yet certain when we'll make this change. Sylvestre kindly offered to help with the wording change since just deleting the pages is probably not ideal given they've been picked up by a few places. Thank you for your understanding!

Andrew, Youre welcome. Can you help with some background info? Bug 1594270 covers Firefox end of support for Windows 7/8 but I coudn't find a similar bug for macOS 10.12/10.13/10.14 . Do you know the macOS bug?

Comment 4

[Sylvestre Ledru [:Sylvestre]]

done!

Comment 5

[Alice Wyman]

(In reply to Sylvestre Ledru [:Sylvestre] from comment #4)

done!

What was done?

I don't see any changes to https://support.mozilla.org/en-US/kb/firefox-users-macos-1012-1013-1014-moving-to-extended-support or to https://support.mozilla.org/en-US/kb/firefox-users-windows-7-8-and-81-moving-extended-support and I don't have access to the google doc (I requested access to https://docs.google.com/document/d/1i01oUUjExs4rFJLODwEG4r-zGp-avBXgjEpymm6TW10/edit?usp=sharing awhile ago).

Comment 6

[Sylvestre Ledru [:Sylvestre]]

The request from Andrew to me.

Comment 7

[Alice Wyman]

(In reply to Andrew Overholt [:overholt] from comment #2)

We jumped the gun a bit here requesting them because we're not yet certain when we'll make this change. Sylvestre kindly offered to help with the wording change since just deleting the pages is probably not ideal given they've been picked up by a few places.

Can you post the wording changes that Sylvestre proposed here or can you submit revisions to the SUMO articles?

If changes were made to https://docs.google.com/document/d/1i01oUUjExs4rFJLODwEG4r-zGp-avBXgjEpymm6TW10/edit?usp=sharing can I get access to the google doc, at least to view it?

Comment 8

[Mike Conca [:mconca]]

No action needed here, and the SUMO articles are posted. Closing.