1840875 - website not behaving as expected

Status: UNCONFIRMED

(Web Compatibility :: Site Reports, defect)

Description

[Norm Shea]

Attachment: FireFox&Chrome.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/114.0

Steps to reproduce:

Opened a web page

Actual results:

The page did not display all content

Expected results:

The content, in this case filling in name and organization, should appear.

Comment 1

[Ardelean Oana, Desktop QA [:oardelean]]

Hello, thank you for the bug report!
Unfortunately I could not reproduce your issue. Would you be so kind as to answer a few questions so we can investigate this further?

• Does this issue happen with a new profile? Here is a link on how to create one: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles
• Does this issue happen with latest nightly? Here is a link from where you can download it: https://www.mozilla.org/en--US/firefox/channel/desktop/
• Does this issue happen when Firefox is in Troubleshoot Mode? Here’s a link on how to enable it: https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-troubleshoot-mode

Moving the Component to 'General'. Please change if there's a better fit, thank you.
Thank you.

Comment 2

[Alice0775 White]

It appears that you are logged in on Firefox, but not on Chrome. I think that is why these input fields are not showing up.

Comment 3

[Norm Shea]

Alice0775 White, no it happened before I logged into my YSI account in Firefox. I was on the phone with YSI tech support and they gave me the link to enter. When I entered it, there was nowhere to file in my information, so they suggested I try logging in to my YSI account and then try it. So I did that with no success. They then asked me to try another browser, so I tried Chrome and was able to successfully download it while not logged into my YSI account.

And, FYI, I just tried it on my personal MacBook at home using Firefox and achieved the same result. I'm not logged in to my YSI account and the page does not display the contact information fields. This is on a MacBook Pro (Retina, 13-inch, Early 2015, 2.7 GHz Dual-Core Intel Core i5), running MacOS 12.6.7 and Firefox 114.0.2.

Comment 4

[Norm Shea]

(In reply to Ardelean Oana, Desktop QA from comment #1)

Hello, thank you for the bug report!
Unfortunately I could not reproduce your issue. Would you be so kind as to answer a few questions so we can investigate this further?

• Does this issue happen with a new profile? Here is a link on how to create one: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles
• Does this issue happen with latest nightly? Here is a link from where you can download it: https://www.mozilla.org/en--US/firefox/channel/desktop/
• Does this issue happen when Firefox is in Troubleshoot Mode? Here’s a link on how to enable it: https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-troubleshoot-mode

Moving the Component to 'General'. Please change if there's a better fit, thank you.
Thank you.

"Does this issue happen with a new profile?"
I created a new profile and the problem does not occur if I do not sign in to Firefox. In retrospect, I'm thinking that's what Alice0775 White was referring to.

"Does this issue happen with latest nightly?
I downloaded Nightly but did not sign in to Firefox and the problem does not occur.

So, it appears it's only an issue if I'm signed in to Firefox.

Comment 5

[Norm Shea]

(In reply to Alice0775 White from comment #2)

It appears that you are logged in on Firefox, but not on Chrome. I think that is why these input fields are not showing up.

Please disregard my early post as I think you were talking about being signed into the browser not the YSI website. It is puzzling though because I am signed into my Safari account, and the page opens up fine, with the contact entry fields being displayed.