"Feedback" button is missing at southwest.com
Categories
(Web Compatibility :: Site Reports, defect, P3)
Tracking
(Webcompat Priority:P2)
| Webcompat Priority | P2 |
People
(Reporter: rbucata, Unassigned)
References
(Blocks 1 open bug, )
Details
(Keywords: webcompat:needs-contact, webcompat:needs-sitepatch, webcompat:site-report, Whiteboard: [webcompat:sightline])
User Story
platform:windows,mac,linux,android impact:feature-broken-minor configuration:general affects:all branch:release
Attachments
(1 file)
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613.27 KB,
image/png
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Details |
Screenshot_1.png
Environment:
Operating System: Windows 10 PRO x64
Firefox version: Firefox Nightly 117.0a1 (2023-07-09) (64-bit)
Preconditions:
Clean profile
Steps to reproduce:
- Navigate to: https://www.southwest.com/
- Scroll the page up and down.
- Observe the right part of the page, next to the scrollbar.
Expected Behavior:
The "Feedback" button is present.
Actual Behavior:
The "Feedback" button is missing.
Notes:
- Reproducible regardless of the status of ETP.
- Reproducible on the latest build of Firefox Nightly and Release.
- Works as expected using Chrome.
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Comment 1•1 year ago
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Verified this issue and it's still reproducible on Firefox versions 122 and 124.
Environment:
Operating system: Windows 10
Browsers: Firefox Nightly 124.0a1 (2024-01-29) / Firefox Release 122 / Chrome 121.0.6167.86
Note: Not reproducible on Chrome
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Updated•1 year ago
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Updated•8 months ago
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Updated•4 months ago
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Comment 2•4 months ago
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In Chrome, the button is revealed in https://siteintercept.qualtrics.com/dxjsmodule/1.c51ad4dbeb224a512030.chunk.js?Q_CLIENTVERSION=2.18.1&Q_CLIENTTYPE=web&Q_BRANDID=southwest:
resetStyle: p("QSIFeedbackButton")
I don't even see that file in Firefox's network panel, so it's not being loaded. The code to load it is #10 in the list below:
function i(e) {
var n = window.QSI.__webpack_get_script_src__,
t = function (e) {
return r.p + '' + ({
}
[
e
] || e) + '.' + {
0: '4bc342893f8e9e8c986d',
1: 'c51ad4dbeb224a512030',
2: 'ffc19d7ec7dcdb28338d',
3: '1d724e34f90272a07c1e',
4: 'd7b2785dd120c40d6d05',
5: 'af7c62ed24f3109ccdf9',
7: '0ce7c45840e16b27b175',
8: '5523a0bc5d7bd072a82a',
9: '8d9c591aa71c24740b41',
10: '1ba09b50c5c5f3299692',
11: '8efb72b94576d776724b',
12: '2ccba825ea0bd3d6be05',
13: 'acbbc28c1f1ff17d6dd9',
14: 'b61ba5aa618c89931455',
15: 'ef42721609c93455d965',
16: '1ef8051214a9eba39181',
17: '9feafc8b02c6197b1d39',
18: '440e745a33b2120c5b79',
19: '97f54c610a83364f8840',
20: '53835a58e90ac4e9ad0d',
21: '99d952e49e53c854cce2',
22: 'eb766f2150408097dbc1'
}
So something is probably preventing it from being loaded, and is likely causing other errors given the list of scripts here.
I looked at the initiator trace in the Chrome network panel, and found that Firefox isn't getting very far; it gets to this code in their WRSiteInterceptEngine and call initialize:
window.QSI_TESTING_MODE ||
(
document.currentScript &&
(e = document.currentScript.src),
t.e(10).then(t.bind(null, 74)).then((function (n) {
(0, n.initialize) (e)
}))
)
But a global search for QSI.AssetManager which is later in the trace, shows nothing, so that script isn't loaded either.
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Updated•3 months ago
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Comment 3•3 months ago
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The script that loads this is:
r.e = function(e) {
var n = []
, t = o[e];
if (0 !== t)
if (t)
n.push(t[2]);
else {
var a = new Promise((function(n, i) {
t = o[e] = [n, i]
}
));
n.push(t[2] = a);
var d, c = document.createElement("script");
c.charset = "utf-8",
c.timeout = 120,
r.nc && c.setAttribute("nonce", r.nc),
c.src = i(e);
var s = new Error;
d = function(n) {
c.onerror = c.onload = null,
clearTimeout(l);
var t = o[e];
if (0 !== t) {
if (t) {
var i = n && ("load" === n.type ? "missing" : n.type)
, r = n && n.target && n.target.src;
s.message = "Loading chunk " + e + " failed.\n(" + i + ": " + r + ")",
s.type = i,
s.request = r,
t[1](s)
}
o[e] = void 0
}
}
;
var l = setTimeout((function() {
d({
type: "timeout",
target: c
})
}
), 12e4);
c.onerror = c.onload = d,
document.head.appendChild(c)
}
return Promise.all(n)
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Comment 4•3 months ago
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That comes from https://zn6fetw4rxykndjoz-southwest.siteintercept.qualtrics.com/WRSiteInterceptEngine/?Q_ZID=ZN_6fEtw4RXYKndJOZ which isn't loaded in Firefox either.
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Comment 5•3 months ago
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That script gets loaded from https://www.southwest.com/swa-resources/scripts/analytics/analytics.js
extensions: {
"qualtrics-website-feedback": {
displayName: "Qualtrics Website Feedback",
hostedLibFilesBaseUrl: "/swa-resources/scripts/analytics//b52dfd6476cb/21df05686c51/c3950aba181e/hostedLibFiles/EP3037080b2f514c82a49a8eab77b5a00e/",
modules: {
"qualtrics-website-feedback/src/lib/actions/loadProject.js": {
name: "load-project",
displayName: "Load Project",
script: function(e, t, a, r) {
"use strict";
e.exports = function(e) {
try {
var t = e.brandID
, a = e.projectID
, s = a.replace("_", "").toLowerCase()
, n = function() {
var e = document.createElement("div");
e.id = a,
document.body.appendChild(e)
};
void 0 === window.QSI && (window.QSI = {
clientTypeVariant: "AdobeLaunch"
});
var i = function() {
!function() {
var e = function(e, t, a, r) {
this.get = function(e) {
for (var t = e + "=", a = document.cookie.split(";"), r = 0, s = a.length; r < s; r++) {
for (var n = a[r]; " " == n.charAt(0); )
n = n.substring(1, n.length);
if (0 == n.indexOf(t))
return n.substring(t.length, n.length)
}
return null
}
,
this.set = function(e, t) {
var a, r = "";
(a = new Date).setTime(a.getTime() + 6048e5),
r = "; expires=" + a.toGMTString(),
document.cookie = e + "=" + t + r + "; path=/; "
}
,
this.check = function() {
var r = this.get(a);
if (r)
r = r.split(":");
else {
if (r = [t, e, 0],
100 == e)
return !0;
"v" == t && (e = Math.random() >= e / 100 ? 0 : 100),
r = [t, e, 0],
this.set(a, r.join(":"))
}
var s = r[1];
if (100 == s)
return !0;
switch (r[0]) {
case "v":
return !1;
case "r":
var n = r[2] % Math.floor(100 / s);
return r[2]++,
this.set(a, r.join(":")),
!n
}
return !0
}
,
this.go = function() {
if (this.check()) {
var e = document.createElement("script");
e.type = "text/javascript",
e.src = r,
document.body && document.body.appendChild(e)
}
}
};
try {
new e(100,"r","QSI_S_" + a,"https://" + s + "-" + t + ".siteintercept.qualtrics.com/WRSiteInterceptEngine/?Q_ZID=" + a).go()
} catch (e) {}
}()
};
t && a && s && (n(),
i(),
r.logger.log("Loaded Site Intercept Project: " + a))
} catch (e) {
r.logger.error("Could not load Intercept Project: " + e)
}
}
}
}
}
},
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Comment 6•3 months ago
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So this.check() returns false, because e == 100 and there's no cookie (QSI_S_ZN_6fEtw4RXYKndJOZ is the cookie they're looking for)... But that cookie I don't see in chrome either.
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Comment 7•3 months ago
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Wait that returns true, nvm
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Comment 8•3 months ago
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I'm seeing a difference over here:
https://siteintercept.qualtrics.com/dxjsmodule/10.397ed61a8c9d10842d69.chunk.js?Q_CLIENTVERSION=2.19.0&Q_CLIENTTYPE=web&Q_BRANDID=www.southwest.com
(warning the sha changes over time, so Tom sha changed, and mine [397ed61a8c9d10842d69] will change)
var o = QSI.Orchestrator.Deferred()
, i = new XMLHttpRequest;
return i.open(e, t, !0),
i.withCredentials = !0,
"POST" === e && i.setRequestHeader("Content-type", "application/x-www-form-urlencoded"),
i.onreadystatechange = function() {
4 === i.readyState && (200 === i.status ? o.resolve(i.responseText) : o.reject(i.responseText))
}
,
i.send(n),
o.promise()
i.responseText is different and explains why we have a difference and why the feedback button is explicitely disabled.
It is a JSON string which contains a "ActionSets" Array, which is empty on Firefox whereas it contains the following object on chrome:
{
"ActionSetID": "AS_07676101",
"ContactFrequencyPassed": null,
"Creative": {
"AnchorTags": {
},
"ID": "CR_2gJhqDWQ54wnbM1",
"Name": "Feedback Button: Slider",
"Revision": "35",
"Type": "FeedbackButton"
},
"Label": "Production Action Set",
"LogicTree": {
"Left": {
"Comparator": "GTE",
"Left": {
"Expression": "BrowserWidth",
"LogicType": "Resolution",
"Type": "LogicNode"
},
"Right": {
"Type": "ValueNode",
"Value": "978"
},
"Type": "ComparatorNode"
},
"Operator": "AND",
"Right": {
"Comparator": "HAS_NOT_BEEN_SEEN",
"Left": {
"InterceptIDs": [
"SI_6mMvcazi0l24rS5"
],
"LogicType": "InterceptLogic",
"Type": "LogicNode"
},
"Right": {
"Type": "ValueNode",
"Value": "2592000"
},
"Type": "ComparatorNode"
},
"Type": "ConjunctionNode"
},
"PopUnderTarget": null,
"SurveyID": "SV_39R4UghEgZNZfFz",
"Target": {
"DisplayType": null,
"OriginalURL": "https://www.surveysouthwest.com/jfe/form/SV_39R4UghEgZNZfFz?Q_CHL=si",
"OriginalURLOrigin": "https://www.surveysouthwest.com",
"Type": "Survey",
"URL": "https://siteintercept.qualtrics.com/WRSiteInterceptEngine/?Q_CLIENTTYPE=webAdobeLaunch&Q_Redirect=https://www.surveysouthwest.com/jfe/form/SV_39R4UghEgZNZfFz?Q_CHL%3Dsi&Q_CID=CR_2gJhqDWQ54wnbM1&Q_ASID=AS_07676101&Q_SRT=RH103T1V4Mw8V42XGKHb8w%3D%3D&Q_SIID=SI_5yVw4GOJpYx0RUx&Q_LOC=https://www.southwest.com/&Q_CLIENTVERSION=2.19.0"
}
}
This JSON is fetched from the following URL:
https://siteintercept.qualtrics.com/WRSiteInterceptEngine/Targeting.php?Q_ZoneID=ZN_6fEtw4RXYKndJOZ&Q_CLIENTVERSION=2.19.0&Q_CLIENTTYPE=webAdobeLaunch.
You can see the difference via the network monitor. You won't see Feedback Button in Firefox while you will on Chrome.
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Comment 9•3 months ago
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Changing the user agent for chrome's one and then, I get the Feedback Button in that JSON...
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Comment 10•3 months ago
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For some reason, chrome mask doesn't seem to impact this request and we keep Firefox one.
Is that expected?
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Comment 11•3 months ago
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(In reply to Alexandre Poirot [:ochameau] from comment #10)
For some reason, chrome mask doesn't seem to impact this request and we keep Firefox one.
Is that expected?
I don't think so. Dennis?
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Comment 12•3 months ago
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Sounds like possibly 2 issues: 1 chromemask may not be affecting all requests. 2 the site is purposely not giving us the feedback code. The second is an outreach issue. I wonder if we can ship an intervention, though
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Updated•3 months ago
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Comment 13•3 months ago
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(In reply to Jeff Muizelaar [:jrmuizel] from comment #11)
I don't think so. Dennis?
Kinda expected in the current implementation. Let's move this discussion to over here, where I highlighted the reason, and possible solutions.
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Updated•3 months ago
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Updated•1 month ago
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Description
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