Open Bug 1845759 Opened 10 months ago Updated 7 months ago

Subtitles are no longer displayed in PiP for videos on max.com

Categories

(Toolkit :: Picture-in-Picture, defect, P3)

Product:
Toolkit
Component:
Picture-in-Picture
Platform:
Desktop
All
Type:
defect

Tracking

()

Tracking Flags:
Tracking Status
firefox-esr102 --- affected
firefox-esr115 --- affected
firefox115 --- affected
firefox116 --- affected
firefox117 --- affected

People

(Reporter: danibodea, Unassigned)

Details

Note

  • When the user logs into max.com, plays a video, activates its subtitles and then launches the PiP, he will notice that the PiP won't show them.

Found in

  • Nightly v117.0a1

Affected versions

  • all

Tested platforms

  • Affected platforms: Ubuntu 22, Windows 10
  • Unaffected platforms: -

Steps to reproduce

  1. Be in the US or activate a US VPN
  2. Load max.com and log in
  3. play any video
  4. activate subs
  5. launch PiP

Expected result

  • Subs are displayed in PiP

Actual result

  • Subs are not displayed in PiP

Regression range

  • This is not a regression of the browser, but a change on the max.com that influences how subs are shown in PiP.

:danibodea, if you think that's a regression, could you try to find a regression range using for example mozregression?

It's technically a regression because the Captions worked in PiP on HBO Max before it rebranded/relaunched as Max.

I can't easily test on max.com, since it's unavailable for my region. However, if I had to guess, the regression is due to the new domain name. We should add the updated URL to our overrides.

Priority: -- → P3

I assume there's nothing else I can do.

All I know is that if it's as simple as adding the address for the Max.com player to that list then it shouldn't take long once someone commits to it.

I'm knew to Bugzilla, so if there's a way for me to do it I'd appreciate some direction.

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