Closed Bug 1852142 Opened 2 years ago Closed 2 years ago

links phone on websites doesn't work

Categories

(Firefox for Android :: General, defect)

Product:
Firefox for Android
Component:
General
Version:
Firefox 117
Platform:
All
Android
Type:
defect

Tracking

()

Status:
RESOLVED INVALID

People

(Reporter: anarclick, Unassigned)

Details

(Whiteboard: [qa-triaged])

Actual results:

Hello,

When i try to click on a link phone on a google result or on a website nothing happens. Usually when i do this the phone application display the number automatically.

I have tryed on another phone who's similar on mine but it do the same thing with the last firefox android version 117.0.1

Have you clicked "Cancel" when the dialog (Open in apps) shows ? (maybe accidentally or intentionally)

If so , fenix caches the cancel operation and the dialog will not show for clicking any "tel:" link in the following 1 hour .

You could "Force stop" fenix (in "App Info") to reset the cache (Note: remove it from recent screen not work).

I cleared the cache but same problem. on another device with a fresh install same bug.

The severity field is not set for this bug.
:jonalmeida, could you have a look please?

For more information, please visit BugBot documentation.

Flags: needinfo?(jonalmeida942)

Thank you for the report!

I managed to force this behavior with the following steps:

  1. Open https://daleharvey.github.io/testapp/, and scroll all the way down to the "Telephone link" hyperlinked text.
  2. Tap on it.
  3. When the prompt asks if I accept "Open in another app?", I tapped "Cancel".
  4. Tapped again on the "Telephone link" hyperlinked text.
  5. The prompt was displayed again.
  6. Canceled again.
  7. Tapped again on the "Telephone link" hyperlinked text. --> Nothing happens anymore. This feature is not working on this point on other sites either.
    Go to Settings - Advanced - Open links in apps - set it to "Always", and restart Fenix, then after step 2, I was redirected to the phone app.

Can you provide us some more details:

  • what device did you encounter this issue on?
  • what were the exact steps to reproduce?
Flags: needinfo?(jonalmeida942) → needinfo?(anarclick)
Whiteboard: [qa-triaged]

I changed the advance seeting "open links in apps" on always and restarted firefox but it 's not works at all.
My device is a samsung galaxy a33 5g with android 13

Flags: needinfo?(anarclick)

The severity field is not set for this bug.
:jonalmeida, could you have a look please?

For more information, please visit BugBot documentation.

Flags: needinfo?(jonalmeida942)

It works again since the last update.

Status: UNCONFIRMED → RESOLVED
Closed: 2 years ago
Resolution: --- → INVALID
Flags: needinfo?(jonalmeida942)

Solution

Settings -advanced -open links in apps : always.
Close firefox and reboot your phone.
If the phone is not rebooted it doesn't work.

You need to log in before you can comment on or make changes to this bug.