1854803 - Constant crashes

Status: UNCONFIRMED

(Fenix :: General, defect, P2)

Description

[johnny]

Attachment: Screenshot_20230923_131228_Firefox.jpg

User Agent: Mozilla/5.0 (Linux; Android 13; SAMSUNG SM-A426U) AppleWebKit/537.36 (KHTML, like Gecko) SamsungBrowser/22.0 Chrome/111.0.5563.116 Mobile Safari/537.36
Firefox for Android

Steps to reproduce:

Try to use Firefox at all

Actual results:

Crash, crash, crash

Expected results:

Firefox run normally

Comment 1

[jsilverstreak]

Have you rebooted your phone? That fixed it for me on LG G8(Android 11) and Fire Tablet 2019(Fire OS 7(Android 9)).
Also this should go under product Fenix i believe.

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Graphics' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:bhood, could you have a look please?

For more information, please visit BugBot documentation.

Comment 4

[Bob Hood [:bhood]]

Nothing here that suggests Graphics, so I'm moving to what seems to be a more appropriate component for triage. If further evidence suggests Graphics, please feel free to bounce it back.

Comment 5

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:jonalmeida, could you have a look please?

For more information, please visit BugBot documentation.

Comment 6

[[e-mail]]

The 1 Dec update has given me dozens of crashes a day, all with a common pattern:

• open webpage
• do stuff
• FFA winks out but doesn't report a crash
• FFA restarts in the state it was in some time ago (can be minutes, can be hours to days)

Crashing is either constant, or else doesn't happen. I think there are roughly two waves of crashes a day, ~12 hours apart.

Dates and association with Samsung devices suggest this: https://crash-stats.mozilla.org/signature/?product=Fenix&signature=java.lang.RuntimeException%3A%20at%20androidx.work.impl.WorkDatabase_Impl%241%24%24ExternalSyntheticOutline0.onShutdown%28R8%24%24SyntheticClass%3A5%29&version=120.1.0&date=%3C2023-12-10T23%3A13%3A29%2B00%3A00&date=%3E%3D2023-12-03T23%3A13%3A29%2B00%3A00

Comment 7

[Jonathan Almeida [:jonalmeida]]

a.harrowell, can you check if you have the latest version of Firefox installed and after trying a few times to see if the crash still occurs? If it does, could you report your findings to bug 1867117 that is tracking the bug you are referring to?

Comment 8

[[e-mail]]

Ok, answered on the other threas

Comment 9

[[e-mail]]

Ok, answered on the other threas

Comment 10

[[e-mail]]

Ironically the double post happened because my browser crashed....

Comment 11

[Jonathan Almeida [:jonalmeida]]

This looks similar to bug 1847372 as well.