Open Bug 1859290 Opened 10 months ago Updated 2 months ago

Missing option from the Support - Contact us button at investopedia.com

Categories

(Web Compatibility :: Site Reports, defect, P3)

Product:
Web Compatibility
Component:
Site Reports
Version:
Firefox 120
Platform:
Desktop
Windows 10
Type:
defect

Tracking

(Not tracked)

People

(Reporter: rbucata, Unassigned)

References

(
URL
)

Details

(Keywords: webcompat:needs-diagnosis)

User Story

platform:windows,mac,linux,android
impact:feature-broken-minor
configuration:general
affects:all

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(1 file)

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Details
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Environment:
Operating System: Windows 10 PRO x64
Firefox version: Firefox Nightly 120.0a1 (2023-10-15)

Preconditions:
Clean profile

Steps to reproduce:

  1. Navigate to : https://www.investopedia.com/simulator/portfolio
  2. Perform account login
  3. From the "Portofolio" page, click on the "Support" button located in the lower right part of the page.
  4. Observe the Contact form pop-up.

Expected Behavior:
The "Where are you experiencing your issue?" option is present.

Actual Behavior:
The "Where are you experiencing your issue?" option is missing.

Notes:

  • Reproducible regardless of the status of ETP.
  • Reproducible on the latest build of Firefox Nightly and Release.
  • Works as expected using Chrome.
  • Screenshot is attached.
  • "How can we help you" replaces the "Description" section.
  • Issue found during WebCompat team [Top100] websites testing

Verified this issue and still reproduces on Firefox 123 and 125.

Tested with:

Browser / Version: Firefox Release 123.0 (64-bit)/ Firefox Nightly 125.0a1 (2024-02-19) (64-bit) /Chrome Version 121.0.6167.161 (Official Build) (64-bit)
Operating System: Windows 10 PRO x64

Severity: -- → S4
Keywords: webcompat:needs-diagnosis
User Story: (updated)
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