1859522 - News server not showing messages 115.3.2 - News Server shows only headings and no message content - if the nntp server is down (not running)

Status: RESOLVED FIXED

(MailNews Core :: Networking: NNTP, defect)

Description

[Rob]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/118.0

Steps to reproduce:

I just got the update to Thunderbird 115.3.2 64-bit Windows.

Tried to access a News Server.

Actual results:

My News Server shows only headings and no message content(completely blank).

I have some of the messages stored locally. I can see the directory and the file, the messages are in there and it's correct on the TB settings page.

Expected results:

Ought to show headings and message content.

Comment 1

[Wayne Mery (:wsmwk)]

Please check error console for related info ctrl+shift+J

Comment 2

[Rob]

First time I go into the account, I get a popup window that says "Connection to server ... was reset."

Error console gives this error every time I click a message header:

mailnews.nntp:
error { target: TCPSocket, isTrusted: true, name: "NetworkError", message: "Network", errorCode: 2152398868, srcElement: TCPSocket, currentTarget: TCPSocket, eventPhase: 2, bubbles: false, cancelable: false, … }
NetworkError Network 2152398868 NntpClient.jsm:232:18

Comment 3

[Magnus Melin [:mkmelin]]

You got a NS_ERROR_NET_RESET. Check your network/firewall/antivirus. And make sure the server is actually up and running...

Comment 4

[Rob]

It looks like the server might not be running. I have contacted the administrator.

I tried to look at messages on another computer with an older version of Thunderbird (91.1.2 32-bit Windows). I have no problem reading local messages in spite of not being able to connect to the server.

Comment 5

[Magnus Melin [:mkmelin]]

Attachment: Bug 1859522 - Show about:neterror page when network issues happen with nntp. r=#thunderbird-reviewers

Comment 6

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/comm-central/rev/0eb9705ba84a
Show about:neterror page when network issues happen with nntp. r=aleca

Comment 7

[Magnus Melin [:mkmelin]]

Comment on attachment 9359755 [details]
Bug 1859522 - Show about:neterror page when network issues happen with nntp. r=#thunderbird-reviewers

[Approval Request Comment]
Regression caused by (bug #): unclear
User impact if declined: confusing UI when network issues occur with nntp
Testing completed (on c-c, etc.): c-c
Risk to taking this patch (and alternatives if risky): safe

Comment 8

[Wayne Mery (:wsmwk)]

Comment on attachment 9359755 [details]
Bug 1859522 - Show about:neterror page when network issues happen with nntp. r=#thunderbird-reviewers

[Triage Comment]
Approved for beta

Comment 9

[Rob Lemley [:rjl]]

Thunderbird 120.0b2:
https://hg.mozilla.org/releases/comm-beta/rev/7246a420423d

Comment 10

[Rob Lemley [:rjl]]

This doesn't seem to fix the regression? It just displays a better error message. The reporter states that prior to nntp-js locally cached NNTP messages were displayed.

Comment 11

[Magnus Melin [:mkmelin]]

IF the message is available locally (newsgroup marked for offline use) it's just shown when the server is down (just retested it).
But that already worked before the patch.

Comment 12

[Wayne Mery (:wsmwk)]

Comment on attachment 9359755 [details]
Bug 1859522 - Show about:neterror page when network issues happen with nntp. r=#thunderbird-reviewers

[Triage Comment]
Approved for esr115

Comment 13

[Rob Lemley [:rjl]]

Thunderbird 115.4.2:
https://hg.mozilla.org/releases/comm-esr115/rev/43b2f4b95ce3