1859935 - I am not computer savvy but I do use HOTSPOT SHIELD for a VPN and since last update my web pages do not open.

Status: RESOLVED INCOMPLETE

(Core :: Networking, defect)

Description

[Joe]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/118.0

Steps to reproduce:

I did nothing but wait.

Actual results:

Some web pages opened some did not.

Expected results:

All web pages should have opened

Comment 1

[Joe]

Please help.

Comment 2

[Valentin Gosu [:valentin] (he/him)]

Hi Joe,

Thank you for the bug report.
Could you be more explicit in the steps to reproduce?
Does Firefox not work only when turning on the VPN? Did you update Firefox when it stopped working, or the VPN?
If it truly was the Firefox update that caused this issue, could you use mozregression https://mozilla.github.io/mozregression/quickstart.html to determine when exactly the bug was introduced?
Otherwise, could you capture some HTTP logs to help us diagnose the issue? https://firefox-source-docs.mozilla.org/networking/http/logging.html

Thanks!

Comment 3

[Wayne Mery (:wsmwk)]

Joe?

(In reply to Valentin Gosu [:valentin] (he/him) from comment #2)

Hi Joe,

Thank you for the bug report.
Could you be more explicit in the steps to reproduce?
Does Firefox not work only when turning on the VPN? Did you update Firefox when it stopped working, or the VPN?
If it truly was the Firefox update that caused this issue, could you use mozregression https://mozilla.github.io/mozregression/quickstart.html to determine when exactly the bug was introduced?
Otherwise, could you capture some HTTP logs to help us diagnose the issue? https://firefox-source-docs.mozilla.org/networking/http/logging.html

Thanks!

Comment 4

[Randell Jesup [:jesup] (needinfo me)]

If this is still happening, please reopen this bug. Thanks