Open Bug 1865265 Opened 9 months ago Updated 2 months ago

Support chat window is misaligned on adobe.com

Categories

(Web Compatibility :: Site Reports, defect, P3)

Product:
Web Compatibility
Component:
Site Reports
Version:
Firefox 121
Platform:
Other
Android
Type:
defect

Tracking

(Not tracked)

People

(Reporter: ctanase, Unassigned)

References

(
URL
)

Details

(Keywords: webcompat:needs-diagnosis)

User Story

platform:android
impact:minor-visual
configuration:general
affects:all

Attachments

(1 file)

chat window FF vs Chrome.mp4
1.08 MB, video/mp4
Details

Environment:
Operating system: OnePlus 6 A6000 (Android 11)
Firefox version: Nightly 121.0a1-20231114093013

Steps to reproduce:

  1. Go to https://helpx.adobe.com/support.html
  2. Dismiss the cookie banner.
  3. Tap on the chat icon.
  4. Observe the chat window.

Expected Behaviour:
The chat window is aligned correctly.

Actual Behaviour:
The chat window is misaligned, goes off the screen on the right a little.

Notes:

  1. Screen rec provided
  2. Reproducible on Firefox Release as well
  3. Not reproducible on Chrome
  4. Issue found during WebCompat team [Top100] websites testing

Verified this issue and it's still reproducible on Firefox versions 123 and 125.

Environment:
Operating system: OnePlus 6 A6000 (Android 11)
Browsers: Firefox Nightly 125.0a1-20240222103314 / Firefox Release 123.0-20240212203859 / Chrome 121.0.6167.144

Note: Not reproducible on Chrome

Severity: -- → S4
Keywords: webcompat:needs-diagnosis
Component: Mobile → Site Reports
User Story: (updated)
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