Comment in the contributor forum is gone!
Categories
(support.mozilla.org :: General, defect)
Tracking
(Not tracked)
People
(Reporter: kiki, Unassigned)
Details
Attachments
(2 files)
Screenshot 2023-12-01 at 13-33-16 Localization discussions Forums Mozilla Support.png
Recently, I noticed that a few contributor forums (not all) lost their comment. This seems to happen randomly (or at least I can't notice any patterns from those that have this problem).
Steps to reproduce:
Go to a contributor forum and select a thread. For example:
- https://support.mozilla.org/en-US/forums/l10n-forum/716457?last=
- https://support.mozilla.org/en-US/forums/l10n-forum/716350?last=
- https://support.mozilla.org/en-US/forums/social-media/716432?last=
Expected result:
You'll see content on that thread.
Actual outcome:
The page mentioned: "Oh, no! Looks like there are no posts!"
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Comment 1•6 months ago
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Could this be that users tried to post to these thread on the 28th of November a little after 4PM UTC? During that time, the platform transitioned to a read-only state where no writes were going through. If everything else is working and those posts happened on that day, I would monitor the situation for other occurrences but most probably it was just a matter of bad timing
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Reporter | |
Comment 2•6 months ago
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(In reply to Tasos Katsoulas [:tasos] from comment #1)
Could this be that users tried to post to these thread on the 28th of November a little after 4PM UTC? During that time, the platform transitioned to a read-only state where no writes were going through.
It could be the case for some. However, I know for sure that at least a few of the impacted threads were posted way before the migration.
It doesn't look like "posting in transition time". I'm attaching a screenshot. There's are threads (one has nothing, one has only the leading post, one has an answer), where there should be one. It looks like a select/join issue.
Luckily there's only several impacted threads,
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Reporter | |
Comment 6•2 months ago
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It seems that some threads (those I mentioned above) have been gone for good and some threads can be accessed normally by now. Two sample threads that are fine now:
- https://support.mozilla.org/forums/l10n-forum/716458
- https://support.mozilla.org/forums/l10n-forum/716456
It can also be that the threads I mentioned above were not real threads (duplicated somehow due to a glitch or something). Resolving this as Worksforme for now. Otherwise, feel free to reopen if we believe that this issue persists.
Description
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