Open Bug 1868463 Opened 2 years ago Updated 1 month ago

The settings on the Google website are not working correctly

Categories

(Web Compatibility :: Site Reports, defect, P3)

Product:
Web Compatibility
Component:
Site Reports
Version:
Firefox 120
Platform:
All
Android
Type:
defect

Tracking

(Webcompat Priority:P3, Webcompat Score:4, firefox120 affected, firefox121 affected, firefox122 affected, firefox145 affected, firefox146 affected, firefox147 affected, firefox148 affected, firefox149 affected, firefox158 affected)

Status:
REOPENED
Project Flags:
Webcompat Priority P3
Webcompat Score 4
Tracking Flags:
Tracking Status
firefox120 --- affected
firefox121 --- affected
firefox122 --- affected
firefox145 --- affected
firefox146 --- affected
firefox147 --- affected
firefox148 --- affected
firefox149 --- affected
firefox158 --- affected

People

(Reporter: emanuellclaudiu, Unassigned)

References

(
URL
)

Details

(Keywords: webcompat:contact-ready, webcompat:needs-diagnosis, webcompat:site-report, Whiteboard: [webcompat:sightline][webcompat:japan][webcompat:core][autowebcompat:processed][autowebcompat:repro-success])

User Story

platform:android
impact:annoyance-minor
configuration:general
affects:all
branch:release
diagnosis-team:webcompat
user-impact-score:75
autowebcompat-repro-status:success
autowebcompat-repro-chrome-mask-fixed:false
autowebcompat-repro-channels:nightly,stable,esr
autowebcompat-repro-report-os:all

Attachments

(6 files, 1 obsolete file)

mobizen_20231205_232236.mp4
1.28 MB, video/mp4
Details
mobizen_20231205_232618.mp4
1.79 MB, video/mp4
Details
Firefox_dark_mode_screenshot.png
133.70 KB, image/png
Details
Chrome_dark_mode_screenshot.png
130.95 KB, image/png
Details
mobizen_20231205_232714.mp4
2.80 MB, video/mp4
Details
Reproduction script generated by autowebcompat bot
4.76 KB, text/javascript
Details

User Agent: Mozilla/5.0 (Android 11; Mobile; rv:121.0) Gecko/121.0 Firefox/121.0

Steps to reproduce:

Installed new Firefox profile and went into google settings and when I select "Safe Search" and hit Save, the page gives an error. As far as can be seen, the menu and settings are messed up on the screen, like the language selection table, and almost all the settings on this page are broken, displayed incorrectly, or not saved. After I also select the dark theme on the site, it doesn't fully apply.

Actual results:

The settings are not working properly and the site is broken.

Expected results:

Have the website displayed correctly and the settings selected correctly.

Attached video mobizen_20231205_232714.mp4 (obsolete) —

I also want to mention that it can be seen that the page becomes unsecured when I access the "Safe Search" settings. In the first screenshot you can see.

Do you have any extensions, such as uBlock Origin, installed? They might be interfering with the website.

QA: can you reproduce this website problem?

Component: Browser Engine → General
Flags: qe-verify+

(In reply to Chris Peterson [:cpeterson] from comment #4)

Do you have any extensions, such as uBlock Origin, installed? They might be interfering with the website.

QA: can you reproduce this website problem?

I didn't install any extension and I didn't change any settings in the app, everything is with new profile.

I'm not sure ,but it could be google's problem?

The "Safe Search" settings url is http protocol in the page ,"<a href="http://www.google.com/url?url=/safesearch%3Fhl%3D......" , and when requesting this url with https protocol instead , the error will not happen.

So if you enable the https-only mode / or visit in private mode, the 500 error will not show.

About dark theme.
This is just google's default dark theme for non-chrome User-agent.
If you install Google Search Fixer addons, then you will see the same dark theme view with Chrome.

Anyway the settings page is broken at the moment and a solution needs to be found to get it fixed. Maybe it will be possible to put the original google site in Firefox as well, it would be necessary.

(In reply to eclaudiu64 from comment #7)

Anyway the settings page is broken at the moment and a solution needs to be found to get it fixed. Maybe it will be possible to put the original google site in Firefox as well, it would be necessary.

Solution 1) Enable the https-only mode / or visit in private mode
Solution 2) Use "Google Search Fixer" Add-on

I can reproduce this bug in a new profile without any extensions. The SafeSearch link on Google's Search Settings page points to an insecure URL (something like http://www.google.com/url?url=/safesearch%3Fhl%3Den%26prev%3Dhttps://www.google.com/preferences/...), which causes an HTTP 500 error page.

I will move this bug from the Fenix component to the Web Compatibility component and ask the Webcompat team about reaching out to Google to fix this.

Severity: -- → S2
status-firefox120: --- → affected
status-firefox121: --- → affected
status-firefox122: --- → affected
Component: General → Mobile
Priority: -- → P1
Product: Fenix → Web Compatibility

Steps to reproduce:

  1. Load google.com in Firefox Android.
  2. Scroll to the bottom of the page.
  3. Tap the "Settings" link.
  4. On the "Google Search settings" page, tap the "SafeSearch > Blurring on" link. If you long press on this link, you will see that it is an insecure http:// link.
  5. On the "Google SafeSearch" page, notice that the address bar is shows a lock icon with a red slash, indicating this is an insecure http:// page.
  6. Scroll down and tap the "Confirm" button.
  7. Google will show an error page that says "500. That's an error".

In addition to this error, it can be observed that after this error is reproduced, we go back to the settings page and hit "Save", it will show the "Safe Search" page again. And the Webcombat team to contact google also about the dark theme not completly displayed and to upgrade the settings interface as well.

Flags: needinfo?(cpeterson)

I was able to reproduce this issue, on the latest Nightly 122.0a1 from 08.12.2023 with the Motorola-G9 plus (Android 11).

Flags: qe-verify+

We have reached out to contacts at on the Google Search team. We're waiting for Google to investigate on their side.

Flags: needinfo?(cpeterson)

Google fixed this search settings bug.

Status: NEW → RESOLVED
Closed: 2 years ago
status-firefox120: wontfix → verified
status-firefox121: affected → verified
status-firefox122: affected → verified
Resolution: --- → FIXED

eclaudiu64, thanks for reporting this bug!

I verified the fix in Firefox 120.0 and 122.0a1.

Status: RESOLVED → VERIFIED

(In reply to Chris Peterson [:cpeterson] from comment #15)

eclaudiu64, thanks for reporting this bug!

I verified the fix in Firefox 120.0 and 122.0a1.

And the other errors, which are still on the settings page, can't be solved?

Flags: needinfo?(cpeterson)

Sorry. I forgot about the page issues after the Safe Search settings. I'll reopen this bug.

the menu and settings are messed up on the screen, like the language selection table
almost all the settings on this page are broken, displayed incorrectly, or not saved.

Can you attach a screenshot to this bug? The language selection table and settings seems to work for me.

Status: VERIFIED → REOPENED
Flags: needinfo?(cpeterson)
Resolution: FIXED → ---

After I also select the dark theme on the site, it doesn't fully apply.

I can reproduce this bug. Here's a screenshot of dark mode in Firefox 120.

For comparison, here's a screenshot of what dark mode looks like in Chrome.

In addition to the error with the dark theme, there is also this: after we select from "safe search" an option, after we give save, after regen automatically in settings, but if we give save to all settings, the page regen to "safe search" setting. It should return to the search page.

Attachment #9367157 - Attachment is obsolete: true
Flags: needinfo?(cpeterson)

Thanks for the screen recording. It helped me reproduce the problem. I will share this new issue with our Google contact.

Flags: needinfo?(cpeterson)

In addition, the Google Search settings page's "Cancel" bottom doesn't work. I expected it would return me to the Google search page, but nothing happens when tap it.

Component: Mobile → Site Reports
Flags: needinfo?(dschubert)

Why not directly install the Chrome agent for Google Search and solve all the errors?

Flags: needinfo?(kberezina)
Flags: needinfo?(cpeterson)

Because "just spoof as Chrome" does not solve all errors, and it can create several new ones.

Flags: needinfo?(kberezina)
Flags: needinfo?(dschubert)
Flags: needinfo?(cpeterson)
URL: https://google.com
Severity: S2 → S3
User Story: (updated)
Depends on: 975444
See Also: → 1926259
Whiteboard: [webcompat:sightline]
Webcompat Priority: --- → P2
Webcompat Score: --- → 6
User Story: (updated)
Keywords: webcompat:site-report

I just checked this. The page has changed, but there's still a small issue.
If I select my profile image on google.com, then select "More settings", and then select Safe Search, then change it and use back to get to the More Settings page, it doesn't show the new safe Search setting unless i do a reload. In Chrome, it does show the new setting.

I don't think this should be feature-broken; you can change the setting, it just doesn't show the new setting unless you reload. More than annoyance or small visual issue, though. Dennis?

Flags: needinfo?(dschubert)

I realized Dennis is out; can you look at it James?

Flags: needinfo?(dschubert) → needinfo?(james)

Retriaged: I can confirm, the initial issue doesn't seem to occur anymore since the page was changed but I could reproduce the behavior @jesup mentioned.

Webcompat Priority: P2 → ---
Flags: needinfo?(james)

That's quite a specific set of steps, it feels like more of a minor annoyance, since you might think the feature is broken. If you disagree please unset the WebCompat Priority and we can triage again.

Severity: S3 → S4
User Story: (updated)
Webcompat Priority: --- → P3
Webcompat Score: 6 → 4
Priority: P2 → P3
Whiteboard: [webcompat:sightline] → [webcompat:sightline][webcompat:japan]

This is still an issue on the latest Nightly

This is still an issue on the latest Nightly

Still an issue on Nightly 147

status-firefox147: --- → affected

This is still an issue on the latest Nightly

This is still an issue on the latest Nightly 148

status-firefox148: --- → affected

This is still an issue on the latest Nightly 149

(In reply to Raul Bucata from comment #34)

This is still an issue on the latest Nightly 149

This error will need to be resolved. ✌🏻

Whiteboard: [webcompat:sightline][webcompat:japan] → [webcompat:sightline][webcompat:japan][webcompat:core]
Whiteboard: [webcompat:sightline][webcompat:japan][webcompat:core] → [webcompat:sightline][webcompat:japan][webcompat:core][autowebcompat:processed]

On google.com's Search settings page, changing the SafeSearch option on the sub-page and then navigating back leaves the settings page showing the previous value (e.g. still "Blurring on" after selecting Filter). The setting is actually saved server-side, but Firefox restores the stale page and only an explicit reload shows the new value. Chrome shows the updated value immediately on back navigation. The originally reported HTTP 500 SafeSearch error no longer occurs.

User Story: (updated)
Whiteboard: [webcompat:sightline][webcompat:japan][webcompat:core][autowebcompat:processed] → [webcompat:sightline][webcompat:japan][webcompat:core][autowebcompat:processed][autowebcompat:repro-success]

The behavior from #c25 is still reproducible on the latest Firefox Nightly (v158).

status-firefox158: --- → affected
User Story: (updated)
Keywords: webcompat:needs-diagnosis
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