1870422 - Attempting to login at my.account.sony.com/sonyacct/signin causes X11 to hang.

Status: RESOLVED WORKSFORME

(Core :: Widget: Gtk, defect)

Description

[Mr Beedell, Roke Julian Lockhart [:B.RJL]]

Environment

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:120.0) Gecko/20100101 Firefox/120.0

Steps to reproduce

I entered my username via Bitwarden autofill and manually (during different attempts) and invoked the login button using my mouse.

Actual results

Invoking the login button immediately begins to slow and then hang Firefox, and very shortly after my entire display server (X11) to the point that I can't even switch to another TTY.

I tested this 3 times across cold reboots. It was identically reproducible.

Expected results

I should have been able to log in.

Comment 1

[BugBot [:suhaib / :marco]]

The Bugbug bot thinks this bug should belong to the 'Core::Widget: Gtk' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[Martin Stránský [:stransky] (ni? me)]

Can you try to get info where and why Firefox/X11 hangs?
Please attach your about:support page.

Can you try to kill running Firefox instance and get the backtrace?
https://fedoraproject.org/wiki/How_to_debug_Firefox_problems#Getting_Mozilla_crash_report_from_running_or_frozen_Firefox

Do you have anything at log?
https://fedoraproject.org/wiki/How_to_debug_Firefox_problems#Get_system_log_after_system_freeze_/_restart

Thanks.

Comment 3

[Mr Beedell, Roke Julian Lockhart [:B.RJL]]

#c2

[e-mail], I'll try, but I wonder whether it's achievable, considering that reproducing it hangs the machine. Note that, to reproduce this, the user must visit the sign-in page that is accessible via the button at https://www.playstation.com/en-gb/playstation-network/, not https://www.sony.co.uk/mysony.

Comment 4

[Mr Beedell, Roke Julian Lockhart [:B.RJL]]

Attachment: JournalCtl Logs, Captured As https://unix.stackexchange.com/a/654562/386242 Describes

Per [`id=2006982`](https://bugzilla.mozilla.org/show_bug.cgi?id=2006982#c0), ignore the undermentioned.

---

> [`#c3`](https://bugzilla.mozilla.org/show_bug.cgi?id=1870422#c3)

I tried [`fedoraproject.org/wiki/How_to_debug_Firefox_problems#Getting_Mozilla_crash_report_from_running_or_frozen_Firefox`](https://fedoraproject.org/w/index.php?title=How_to_debug_Firefox_problems&oldid=696171#Getting_Mozilla_crash_report_from_running_or_frozen_Firefox:~:text=%F0%9F%94%97-,Getting%20Mozilla%20crash%20report%20from%20running%20or%20frozen%20Firefox,-You%20can%20kill), but the crashes listed at `about:crashes` mostly don't appear to ever upload. There's certainly no progress indicator, so I can only assume they are indefinitely hung. However, luckily, I did manage to upload two might may be relevant:

#### Crash Reports

> If this crash report is more than 6 months old, the data may have been removed from our system. We only retain crash reports for 6 months.

1. ~~[`crash-stats.mozilla.org/report/index/5bd34ee5-b0fc-44b1-9dce-c7ef20231219`](https://crash-stats.mozilla.org/report/index/5bd34ee5-b0fc-44b1-9dce-c7ef20231219)~~

1. ~~[`crash-stats.mozilla.org/report/index/119cdef8-ad0c-4540-9867-e64e40231219`](https://crash-stats.mozilla.org/report/index/119cdef8-ad0c-4540-9867-e64e40231219)~~

Comment 5

[Mr Beedell, Roke Julian Lockhart [:B.RJL]]

#c4

Hopefully, profiler.firefox.com/from-browser/calltree/?globalTrackOrder=xawxc0wx9&hiddenGlobalTracks=1w9bwmowsvx3&hiddenLocalTracksByPid=10581-1wb~12388-01~12711-0~12011-0~11034-0~12176-0~11609-0~11868-0~12386-0~10958-0~12586-0~10796-0~12583-0~10784-0~11871-0~10853-0~10896-0~11627-0~12014-0~10819-01~11000-0~11123-01~10933-0~10882-0~11769-01~11098-0w2~11486-0~10769-01&thread=p&v=10 is also of some use. I can't let it run any longer (even a few seconds more, the browser and then PC hangs, and the profile window is never opened by Firefox) so I can't capture most of the useful data.

Comment 6

[08xjcec48]

If you can still reproduce this issue, please capture new logs and needinfo the triager.

Comment 7

[Mr Beedell, Roke Julian Lockhart [:B.RJL]]

Comment on attachment 9369442 [details]
JournalCtl Logs, Captured As https://unix.stackexchange.com/a/654562/386242 Describes

#c6

Using XOrg 11 on a new F42 Workstation KDE Edition QEMU VM with plasma-workspace-x11-6.3.5-1 installed, the tab (or, occasionally, browser) merely crashes when I attempt to profile the URI:

VM

In both instances, bugzilla.redhat.com/show_bug.cgi?id=2366462 occurs. Consequently, I presume me putting firefox under GDB would be of no use?

1. FFA-Synchronised Profile

   1. share.firefox.dev/430aZjV

   2. share.firefox.dev/3S2nB3H

   3. crash-stats.mozilla.org/report/index/8b76988d-e044-46d4-a0d3-ca8e00250515

   4. crash-stats.mozilla.org/report/index/a194c9f4-4b41-4d68-897f-6784b0250515

   5. crash-stats.mozilla.org/report/index/f4130e4a-7b6d-44ea-a576-b50190250515

2. New Profile

   1. share.firefox.dev/3F8UWXL

   2. crash-stats.mozilla.org/report/index/f04e3fc1-7d33-4250-8dbc-f54fe0250515

Environment (Per kinfo)

Kernel Version: 6.14.5-300.fc42.x86_64 (64-bit)
Graphics Platform: X11
Graphics Processor: llvmpipe
Manufacturer: QEMU
Product Name: Standard PC (Q35 + ICH9, 2009)
System Version: pc-q35-9.2

This VM isn't underpowered:

1. Processors

   6 × AMD Ryzen 5 7600X 6-Core Processor

2. Memory

   15.6 GiB of RAM

   Originally, I provided 8192 MiB, but it reproduces with 16384 MiB too.

Tasklist

1. This isn't the same problem, so I'll continue to attempt to reproduce it.

2. I've yet to profile other URIs.

Comment 8

[Mr Beedell, Roke Julian Lockhart [:B.RJL]]

I've yet to profile other URIs.

This reproduces at accounts.google.com/v3/signin/identifier too, per crash-stats.mozilla.org/report/index/7f3472b0-ef39-4231-951d-4cd940250515, so it's probably not specific to this. Consequently, I'll close this as WORKSFORME. However, bear in mind that the original crash may be hardware-specific.

Comment 9

[Mr Beedell, Roke Julian Lockhart [:B.RJL]]

Per reddit.com/r/PlayStationPlus/comments/18ghjup/comment/kd0pqok, perhaps this related to id=1863300.

Comment 10

[Mr Beedell, Roke Julian Lockhart [:B.RJL]]

As bugzilla.redhat.com/show_bug.cgi?id=2366462#c15 explains, any idea why I closed this? If it reproduces at other websites, too, I am surprised that I did, especially as WORKSFORME. Perhaps, that was in error. When discussion.fedoraproject.org/t/193346 has been resolved, I shall confirm whether that is so.