Closed Bug 1872392 Opened 6 months ago Closed 6 months ago

scrolling issue in firefox (reuters page doesn't scroll)

Categories

(Core :: Panning and Zooming, defect)

Firefox 121
defect

Tracking

()

RESOLVED INVALID

People

(Reporter: resuna, Unassigned)

Details

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:121.0) Gecko/20100101 Firefox/121.0

Steps to reproduce:

Visited https://liaison.reuters.com/tools/sports-team-codes and attempt to scroll down the page.

Actual results:

It is not possible to scroll the page. It scrolls back up for every step down.

Expected results:

Scrolling with the mousewheel, navigation keys, and scrollbar should scroll the page.

There has been a long-standing issue with scrolling in firefox since 102 at least.

I can scroll just fine on this page. On 121 as well.

The Bugbug bot thinks this bug should belong to the 'Core::Panning and Zooming' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Component: Untriaged → Panning and Zooming
Product: Firefox → Core

So far too people have failed to reproduce, so it might be something specific to your local setup. Can you try in safe mode and in a fresh profile?

Summary: Continued scrolling issues in Firefox. → reuters page doesn't scroll

I will when I have a chance. I'll also try it with layout.css.scroll-anchoring.suppressions.enabled on and off as well.

Please stop changing my bug reports to be about specific sites. It's not just this Reuters page, like it wasn't just Facebook. The problem has never gone away, it has just been intermittently mitigated.

Summary: reuters page doesn't scroll → scrolling issue in firefox (reuters page doesn't scroll)

OK, this time it seems to be on me: I still had layout.css.scroll-anchoring.suppressions.enabled off from a previous debugging session.

(In reply to Peter da Silva from comment #4)

Please stop changing my bug reports to be about specific sites. It's not just this Reuters page, like it wasn't just Facebook. The problem has never gone away, it has just been intermittently mitigated.

Having vague bugs on file with descriptions like "scrolling doesn't work" is not very helpful for anyone. First of all, how is any developer supposed to investigate that? I can assure you that I use Firefox every single day and I use almost all of the popular sites that you've listed having problems with and so if it was easy to reproduce the problems that you report then I would have likely already seen them just in my own use of Firefox. So in order to actually make progress on bugs there needs to be more specifics.

The best practice is to file a bug about one specific page with one very specific set of steps to reproduce. Even if you have the problem on many different sites, or many similar seeming problems, the first step is always looking at one specific problem and fixing that.

These processes have been developed over years in order to increase the chances that bugs actually get resolved.

(In reply to Peter da Silva from comment #5)

OK, this time it seems to be on me: I still had layout.css.scroll-anchoring.suppressions.enabled off from a previous debugging session.

Resolving invalid based on this. If you feel there is still work to be done here please indicate.

Status: UNCONFIRMED → RESOLVED
Closed: 6 months ago
Resolution: --- → INVALID
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