Open Bug 1873166 Opened 2 years ago Updated 5 hours ago

NS&I website says Firefox is not a supported browser

Categories

(Web Compatibility :: Site Reports, defect, P2)

Product:
Web Compatibility
Component:
Site Reports
Type:
defect

Tracking

(Webcompat Priority:P3, Webcompat Score:1, firefox134 affected)

Status:
REOPENED
Project Flags:
Webcompat Priority P3
Webcompat Score 1
Tracking Flags:
Tracking Status
firefox134 --- affected

People

(Reporter: marco, Assigned: twisniewski)

References

(Depends on 1 open bug,
URL
)

Details

(4 keywords, Whiteboard: [webcompat:core])

User Story

platform:android
impact:unsupported-warning
configuration:general
affects:all
branch:release
user-impact-score:0
diagnosis-team:webcompat

Attachments

(4 files)

Screenshot
85.33 KB, image/jpeg
Details
Another screenshot
52.37 KB, image/jpeg
Details
Bug 1873166 - add a CSS intervention for nsandi.com to hide their browser unsupported message; r?ksenia
48 bytes, text/x-phabricator-request
Details | Review
Bug 1873166 - update our webcompat intervention for nsandi.com; r?denschub
48 bytes, text/x-phabricator-request
Details | Review

NS&I (National Savings & Investments) is a state-owned savings bank in the UK.
When navigating to the website using Firefox, a message appears about Firefox being an unsupported browser.

The website appears to work anyway after dismissing the message. I was able to login and consult my balance.

Attached image Screenshot —
Attached image Another screenshot —
Keywords: webcompat:needs-diagnosis
Priority: -- → P2
Component: Mobile → Site Reports
Severity: -- → S4
User Story: (updated)
Keywords: webcompat:needs-diagnosis → webcompat:needs-contact, webcompat:needs-sitepatch
Duplicate of this bug: 1898979

I believe this may be fixed/no longer an issue. I went there today and got no warning message at all

I don't get a prompt on desktop, but still get the prompt on mobile Firefox for Android (Firefox 129.0.2, Android 13)

Assignee: nobody → twisniewski
Status: NEW → ASSIGNED
Pushed by twisniewski@mozilla.com: https://hg.mozilla.org/integration/autoland/rev/8e5fe76512b4 add a CSS intervention for nsandi.com to hide their browser unsupported message; r=ksenia,webcompat-reviewers

https://hg.mozilla.org/mozilla-central/rev/8e5fe76512b4

Status: ASSIGNED → RESOLVED
Closed: 1 year ago
status-firefox134: --- → fixed
Resolution: --- → FIXED
Status: RESOLVED → REOPENED
Keywords: webcompat:needs-sitepatch → webcompat:sitepatch-applied
Resolution: FIXED → ---

The severity field for this bug is set to S4. However, the following bug duplicate has higher severity:

:twisniewski, could you consider increasing the severity of this bug to S3?

For more information, please visit BugBot documentation.

Flags: needinfo?(twisniewski)
Severity: S4 → S3
Flags: needinfo?(twisniewski)
Webcompat Priority: --- → P3
Severity: S3 → S4
User Story: (updated)
Webcompat Priority: P3 → P2
Webcompat Score: --- → 6
Depends on: firefox-not-supported-warning
Keywords: webcompat:site-report
Webcompat Score: 6 → 1
Webcompat Score: 1 → 2
Webcompat Score: 2 → 1

Mass-assigning diagnosis-team to webcompat for "Firefox is not supported" bugs that don't already have a team assigned. This action is done by a script. For your convenience, feel free to filter your bugmail with 559a9604-41ec-11f0-9ec6-f3f21dcd7cf2.

User Story: (updated)

The prompt is back, as they have changed the CSS of the prompt slightly.

User Story: (updated)
User Story: (updated)
User Story: (updated)
Keywords: leave-open
Pushed by twisniewski@mozilla.com: https://github.com/mozilla-firefox/firefox/commit/81a22c8a57e5 https://hg.mozilla.org/integration/autoland/rev/62d38b9dfd11 update our webcompat intervention for nsandi.com; r=webcompat-reviewers,ksenia
Pushed by twisniewski@mozilla.com: https://github.com/mozilla-firefox/firefox/commit/3e28f91dd649 https://hg.mozilla.org/integration/autoland/rev/96b24c15cde5 update our webcompat intervention for nsandi.com; r=webcompat-reviewers,ksenia
User Story: (updated)
Webcompat Priority: P2 → P3
Whiteboard: [webcompat:core]

(ignore, I was wrong with this comment).

This may be true as far as it goes, however I have found Desktop Firefox does actually fail at "Authenticating your device" during login, and has for years, regardless of Tracking Protection status.

User Story: (updated)
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