1874198 - The "Live chat" option can not be accessed at spotify.com with ETP set to STRICT

Status: NEW

(Core :: Privacy: Anti-Tracking, defect, P3)

Description

[Raul Bucata]

Attachment: Untitled.png

Environment:
Operating system: Android 12/Android 13
Firefox version: Firefox Nightly 123.0a1 (2015995175-🦎123.0a1-20240101231540🦎)

Preconditions:
Clean profile
ETP set to STRICT

Steps to reproduce:

1. Navigate to: https://support.spotify.com/de/contact-spotify-support/?flow_ctx=a84d5ca5-4ffd-4efe-a194-36c028ac1a4b%3A1705008259
2. Perform account login.
3. Observe the result.

Expected Behavior:
The "Live chat" option is present

Actual Behavior:
Contact via Email is displayed instead of the "Live chat" option

Notes:

• Not reproducible with ETP STANDARD(Both Normal and Private Browsing)
• Works as expected using Chrome
• Screenshot attached